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updgrade to fibre extra

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Newbie
Posts: 2
Registered: ‎24-03-2020

updgrade to fibre extra

I upgraded to fibre extra yesterday and had an email confirmation this morning that it was now done. However I'm not seeing any increase in speed. When I run a speed test it appears to be maxing out at 20Mbps. Is there still a cap on my line? I trying restarting my router but this hasnt fixed it.

4 REPLIES 4
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Dabbler
Posts: 17
Registered: ‎15-08-2019

Re: updgrade to fibre extra

I have the same problem my sync speed is exactly the same after upgrading?
Highlighted
Dabbler
Posts: 17
Registered: ‎15-08-2019

Re: updgrade to fibre extra

I have the same problem my sync speed is exactly the same after upgrading?
Tags (1)
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Dabbler
Posts: 15
Thanks: 1
Fixes: 1
Registered: ‎23-03-2020

Re: updgrade to fibre extra

As I posted yesterday I also have this problem.

 

Dave

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Plusnet Help Team
Plusnet Help Team
Posts: 210
Thanks: 25
Fixes: 15
Registered: ‎30-03-2020

Re: updgrade to fibre extra

Hi guys!

 

@asmith1 I can see you called in and spoke with someone, they advised you your service upgrade happens today! Let me know if you have any other questions.

 

@Higgi I can see that your query has been getting dealt with by another member of the team.

 

@CorbyDave Please follow the troubleshooting steps here. I can that your fault has been raised to the correct team, which you can check here.

 Noor
 Plusnet Help Team