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profile stuck (again)

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Grafter
Posts: 226
Registered: ‎22-08-2008

profile stuck (again)

Hi,
Been running with an attainable rate around 15mbits for some time, so i rebooted the hg, and its been fine for 24hrs. The current line speed is 10.4mbits. can somebody reset it please ..
Thanks
I wish there was some option in the help assist to ask for a current line speed reset.
3 REPLIES 3
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: profile stuck (again)

Hi there,
The attainable rate in your router is slightly different to the sync, however from looking at your account the profile updated earlier today anyway
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Grafter
Posts: 226
Registered: ‎22-08-2008

Re: profile stuck (again)

yes i'm aware of the difference!
Highlighted
Grafter
Posts: 226
Registered: ‎22-08-2008

Re: profile stuck (again)

Why does the pn profile take ages to reflect the current line rate... I had a re-sync shortly after my last post and when down to under 10mbit, then shortly went back to 14mbits (which its been like it for over a week and no change on the pn side.
Question is why am I constantly seeing profiles staying lower for days than the current line speed .. ?