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Installation Questions
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Installation Questions
27-10-2015 9:01 AM
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Hi,
I'm switching from BT Infinity to PlusNet on the 29th Oct. The member's centre is telling me that this will occur after 12. However, no one has told me if an engineer is scheduled to come and/or when. Just that it's looking doubtful if I can get time off work that day.
I'm sure I don't need an engineer visit as everything was installed for BT Infinity and I'll just reconfigure my BT Home Hub 5 with the PlusNet login details.
Can anyone advise?
Thanks
Mike
I'm switching from BT Infinity to PlusNet on the 29th Oct. The member's centre is telling me that this will occur after 12. However, no one has told me if an engineer is scheduled to come and/or when. Just that it's looking doubtful if I can get time off work that day.
I'm sure I don't need an engineer visit as everything was installed for BT Infinity and I'll just reconfigure my BT Home Hub 5 with the PlusNet login details.
Can anyone advise?
Thanks
Mike
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Re: Installation Questions
27-10-2015 9:33 AM
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As you have fibre already with BT you won't need a engineer to switch to plusnet fibre, its just a matter of inputting you new login details for plusnet That said it might need a nudge from plusnett's side to update thing's.
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Re: Installation Questions
27-10-2015 2:21 PM
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Re: Installation Questions
27-10-2015 2:25 PM
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Excellent, thanks Harry.
I'll use the HH5 to start off with and see how I get on.
Thanks
Mike
I'll use the HH5 to start off with and see how I get on.
Thanks
Mike
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- Plusnet Community
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