gea test to see how things are going
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Re: gea test to see how things are going
27-08-2018 12:58 PM - edited 27-08-2018 1:01 PM
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hi dean ok for now m8 cheers but the drops are annoying weird as most of the time is fine now but still dropping so something not totally right
are u seeing any errors your side at all dean ?
uptime 0 days 23 hours 0 minutes
Upstream | Downstream | |
---|---|---|
Current Rate (kbps) | 20000 | 79987 |
Max Rate (kbps) | 31283 | 86303 |
SNR Margin (dB) | 12.5 | 7.4 |
Line Attenuation (dB) | 18.7 | 9.5 |
Errors (pkts) | 76 | 174 |
Re: gea test to see how things are going
27-08-2018 2:37 PM
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There are a few errors but nothing majorly concerning.
If the drops continue we'd recommend raising a fault here
Re: gea test to see how things are going
27-08-2018 4:26 PM
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ok m8 ta
Re: gea test to see how things are going
28-08-2018 6:35 PM
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Hi,
I have done another speed test and its worse. I have attached pics from ookla and BT, also my ip profile seems low?
Re: gea test to see how things are going
28-08-2018 6:38 PM
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Here is the ookla test
Re: gea test to see how things are going
28-08-2018 7:20 PM
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Re: gea test to see how things are going
28-08-2018 8:57 PM
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1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ54605283 |
3. Firmware version: | Software version 4.7.5.1.83.8.259 Last updated 19/07/18 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 03:12:50 |
6. Data rate: | 20000 / 79995 |
7. Maximum data rate: | 30840 / 86195 |
8. Noise margin: | 12.4 / 7.6 |
9. Line attenuation: | 17.1 / 14.0 |
10. Signal attenuation: | 17.0 / 14.0 |
im still getting drops they fixed the cable i was probably on a decent port before but now im probably not getting on my nerves all this now
Re: gea test to see how things are going
29-08-2018 9:39 AM
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Hi @iangilf
Thanks for getting back to us.
I've looked into these drops, are we are only seeing one drop in the last 34ish hours - have you noticed more than this at your end?
Can you confirm you've done what Sammy suggested and connected to you internal Test Socket?
Thanks,
MoR
Re: gea test to see how things are going
29-08-2018 10:56 AM
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Re: gea test to see how things are going
29-08-2018 12:34 PM
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Below is your connection log as we can see from our side. If you are still experiencing issues I would recommend raising a fault here.
Re: gea test to see how things are going
10-09-2018 7:14 AM
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hi can u make sure im still on the right profile please for my line syncing at 80 meg but threwput isnt as high as what it should be so it seems thanks alot and line seems far better and stabler now
thanks
Re: gea test to see how things are going
10-09-2018 2:45 PM
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Re: gea test to see how things are going
10-09-2018 6:47 PM
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just had a few drop outs all in a row ?
Re: gea test to see how things are going
11-09-2018 10:31 AM
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Hi @iangilf,
I've copied the visual of your connection for the last seven days below.
Although I can see two drops in quick succession yesterday the connection has been stable since.
Could you keep an eye on this and let us know whether the drops reoccur/get worse?
Best wishes,
Dave
Re: gea test to see how things are going
11-09-2018 1:21 PM
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ok thanks it was more than 2 so thats strange that it only flagged 2 i will keep an eye on it thanks
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