fibre unlimited - only 50% speed
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- Re: fibre unlimited - only 50% speed
fibre unlimited - only 50% speed
22-01-2017 2:24 PM
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Hello Plusnet
I signed up for Fibre Unlimited, however my line only gives me around 35-40Mbit download and 10Mbit upload speed. I have been waiting for a few weeks now to see if this gets adjusted automatically but unfortunately that's not the case.
Various different speed tests show the the speed at less than 40 Mbit. In the router menu the downstream is noted as 40.23 Mbps.
BT speedtest attached. Upstream showing as 3 Mbps of 20 Mbps possible..
Can someone from Plusnet please look into my line, as I am paying for a faster line?
Thanks
Re: fibre unlimited - only 50% speed
23-01-2017 11:18 PM
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Anyone from Plusnet please?
Re: fibre unlimited - only 50% speed
24-01-2017 5:45 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: fibre unlimited Extra - only 50% speed
24-01-2017 8:11 AM - edited 24-01-2017 8:12 AM
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As you can see from the speedtest I don't even reach 40mbps down, and not more than 5mbps up (when I'm lucky). I should be reaching a lot more, the estimated minimum was 49mb and max 64mb, which is far from what I'm reaching. If this can't be helped I might as well "downgrade" to normal fibre unlimited with a max of 38mb..and pay less.
Re: fibre unlimited Extra - only 50% speed
24-01-2017 8:14 AM
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If it helped click the thumb
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Re: fibre unlimited Extra - only 50% speed
24-01-2017 8:15 AM
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Re: fibre unlimited Extra - only 50% speed
24-01-2017 8:20 AM
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it might be worth just double checking your estimate here first though https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
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Re: fibre unlimited Extra - only 50% speed
24-01-2017 8:28 AM
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The btwholesale site says I'm on market B exchange, then I assume I look at vdsl B, which says max 54.8 and min 32.4.
Re: fibre unlimited - only 50% speed
24-01-2017 8:28 AM
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Hello @basvw I'm sorry to hear you're having speed issues.
There appears to be two accounts linked to your forum details, please can you private message me with the username you're referring to?
Thanks.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: fibre unlimited - only 50% speed
24-01-2017 10:00 AM
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Re: fibre unlimited - only 50% speed
24-01-2017 10:50 AM
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Thank you for your PM @basvw
I've tested your broadband, your router is in sync at a low speed,
xDSL Status Summary
Circuit Sync Status |
: | In Sync |
Downstream Line Rate |
: | 41.2 |
Upstream Line Rate |
: | 10.7 |
The line test is failing when running the broadband test,
GEA Details
Bridge Tap |
: | Not Detected |
Radio Frequency Ingress |
: | Not Detected |
Repetitive Electrical Impulse Noise |
: | Not Detected |
Copper Line Test Result |
: | Voice fault suspected - contact Voice CP to progress copper issue |
NTE Power Status |
: | PowerOn |
Crosstalk |
: | Not Detected |
I've however tested your line and I'm not identifying a fault.
I'd advise to try connecting your router into your test socket (if you haven't already, and if you have one). As explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If your speed isn't on target still, then you can raise a fault to us at http://faults.plus.net
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Re: fibre unlimited - only 50% speed
25-01-2017 6:50 PM - edited 25-01-2017 6:50 PM
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thanks for the help. connected to the other socket I have here, which appears to be the master, because it shows 58mb downstream in this. Although it's in an impossible location to use... so need to figure out how to move the master..
Re: fibre unlimited - only 50% speed
25-01-2017 6:53 PM - edited 25-01-2017 6:54 PM
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We'll be able to arrange for your master socket to be moved by Openreach, though the callout fee is pricey at £160.
You could also possibly look for a qualified electrician or ex-BT engineer elsewhere.
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