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fibre profiles question with my account

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

fibre profiles question with my account

Estimated line speed:
74Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-12-30 17:35:52
then this
Estimated line speed:
66Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-12-30 17:45:52
and this is my current speed

So why has my profile been dropped in a matter of a few mins ?
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: fibre profiles question with my account

it may not have done as the estimated line speed is notoriously flakey
the only way to check your profile is via the BT speedtest
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
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Registered: ‎05-04-2007

Re: fibre profiles question with my account

Hi St3,
That's the estimates rather than the profile for your line. The profile is still at 77.4Mb, hence the speed still being at a high level.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: fibre profiles question with my account

ok thanks  Crazy
Community Veteran
Posts: 1,412
Thanks: 4
Registered: ‎29-01-2009

Re: fibre profiles question with my account

BT are known to make changes to their estimates, as they get a clearer idea of what your line is like - and what it considers a "comparable set of lines" to compare it against. They then give your line an estimate range that runs from the 20% to 80% percentiles of that set.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.