fibre bb dropped the 3 weeks
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- fibre bb dropped the 3 weeks
fibre bb dropped the 3 weeks
02-02-2018 7:58 PM
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i have put this in on Question #166963772 through help as well
it is getting to a point where i cant even watch on iplayer and all that on the internet , i am also deaf so i will require a written reply as cant use phone contact
thank you
Re: fibre bb dropped the 3 weeks
06-02-2018 2:01 PM
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Apologies for the delayed response and sorry to hear you're having issues.
I've tested your line and I can't find any issues. In addition your current connection has been stable for over seven days.
Can you confirm if you're testing over a wired or wireless connection?
Re: fibre bb dropped the 3 weeks
06-02-2018 2:09 PM
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Re: fibre bb dropped the 3 weeks
06-02-2018 7:49 PM - edited 06-02-2018 7:51 PM
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ii did a scan earlier at 3pm and it showed it back to 35.00 Mbps but tonight now it back really low again - always 5pm onwards it falls down massively please help fix this issue ty
Re: fibre bb dropped the 3 weeks
07-02-2018 9:47 AM
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Thanks for the information.
We've been advised that there may be capacity issues at your exchange so we've asked for you to be moved to different equipment.
As soon as we have a further update we'll let you know.
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