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am i at the end of the road(literally)?

pb123
Dabbler
Posts: 20
Thanks: 1
Registered: 05-09-2014

am i at the end of the road(literally)?

Estmiated 40mb - Actual 8.5mb
that is apparently because I am more than 1000 metres from the fibre box in my village....
BT Openreach engineer came and said that there is nothing more we can do to increase speed..
Is that it - the end of the road?
8 REPLIES
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: am i at the end of the road(literally)?

Quote from: pb123
Is that it - the end of the road?
If you really are that far from the cabinet, then you're stuck. However it's a bit odd that your estimate was that far out. Do you have the new hub modem/router? I believe you can get your line stats from that. If so could you post them here? Also the results of a BT speed test and the results of the BT availability checker (remove your phone number from the text).
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: am i at the end of the road(literally)?

It depends on how much more than 1,000 metres it is
I am 800 metres (wire length) and get the following
				Downstream	Upstream
Line attenuation (dB):  21.2 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 45796 9028
SNR margin (dB):        5.1 6.7
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: am i at the end of the road(literally)?

What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome predict for your speeds?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pb123
Dabbler
Posts: 20
Thanks: 1
Registered: 05-09-2014

Re: am i at the end of the road(literally)?

Telephone Number 01923xxxyyy on Exchange KINGS LANGLEY is served by Cabinet 1
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High Low High Low
FTTC Range A (Clean) 40 30 7.2 5.4 -- Available
FTTC Range B (Impacted) 30 17.3 6.7 2.4 -- Available
WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: am i at the end of the road(literally)?

Could you run the BT diagnostic speed test and post the results please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pb123
Dabbler
Posts: 20
Thanks: 1
Registered: 05-09-2014

Re: am i at the end of the road(literally)?


Home Image not loadedTesting Image not loadedResult Image not loaded


FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
7.85 Mbps

0 Mbps 8.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.85 Mbps
For your connection, the acceptable range of speedsis 5.95 Mbps-8.51 Mbps .
Additional Information:
IP Profile for your line is - 8.51 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.77 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.


pb123
Dabbler
Posts: 20
Thanks: 1
Registered: 05-09-2014

Re: am i at the end of the road(literally)?

Dear Philip, 

Thank you for your email.

We are unable to comment regarding available connection speeds as this can depend on the package supplied from your Provider in addition to the existing line connected to your property.

This is the fibre enquiry team and we find out if fibre is available prior to customers choosing a service provider and placing their order.

I can confirm that fibre is available to your cabinet and your property is within the required distance for the service to work.

I am sorry that we are unable to assist you further with this enquiry as the cabinet has been enabled and fibre service is currently available.

As we can see on our system its available to the public but it is not a guaranteed speed.


Yours sincerely,

Lenitha
Fibre Enquiries Team
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: am i at the end of the road(literally)?

How much more than 1000 meters?
See here : http://www.thinkbroadband.com/guide/fibre-broadband.html  
"Not everyone will receive the maximum speed as it depends on the length of your phone line to the cabinet which is providing your broadband service, but BT Openreach will guarantee that the minimum sync speed will be 15Mbps or 30Mbps. "
I think reporting a speed fault would be in order. See here first    http://community.plus.net/forum/index.php/topic,143836.0.html
EDIT Just one thing - you are using a wired connection and not wifi?