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Speed down DOWN, Speed Up UP

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Speed down DOWN, Speed Up UP

I was 32/5 but today I'm 24/8 have reset router but makes no change.
BTW Performance is showing maximum of 25 Mb used to set at 36 MB out of the up to 38 Mb I pay for.
What is this all about please?
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
6 REPLIES
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Speed down DOWN, Speed Up UP

Still Down and Up today so a continuing fault not just a blip.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Speed down DOWN, Speed Up UP

so have you raised a fault
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Speed down DOWN, Speed Up UP

Yes did that last night as no one from PN picked up on this post  yesterday.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Speed down DOWN, Speed Up UP

OldJim 
I believe you been in the Forums some time have ever heard of one down one up before?
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Speed down DOWN, Speed Up UP

Well this morning had a response from PN customer service to do a few things like Master Socket etc.
Then raise a Technical ticket if still a problem after 5 pm.*
Well after the use of master socket the Up returned to the normal 5 Mb
Usual        32-33/5
Fault          24/7-8
after tests  23-24/5
* Reason to wait until 5 pm. was because the BTW faults reporting was under maintenance until then today.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Speed down DOWN, Speed Up UP

Back to normal this morning.

Will see what happens when the Internet gets busy.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png