Wifi problem Again...
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Wifi problem Again...
16-09-2016 7:17 PM
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Hi all, for some time now we have been experiencing problems with wifi, If I connect via ethernet all is good. However our connection drops by the minute or so. We have the hub one. We are getting the same on 3 laptops and multiple tablets within the house that we try. I have tried every channel and get the same result. In auto channel we get none or very little connection. We have been with Plusnet for just over a year so that shows how old the hub is. If we disconnect the laptop/tablet from internet then reconnect we usually get a good connection for a few minutes. Then back to no connection, web pages hanging and totally freezing etc. Could we have a faulty router ? the router is not on any extensions and is in the same room as our devices not near anything that could cause interference.
Thanks
P.S It is driving us mad.
Re: Wifi problem Again...
16-09-2016 7:19 PM
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First thing to try is to change the name of one of the 2 SSID (WiFi names). Add a number 5 to the 5GHz one so you can distinguish between the 2 names.
See this page and the section "How to check or change WIFi Settings". I believe you have to uncheck the section "Sync with 2.4Ghz" so that you can then change the SSID's.
Re: Wifi problem Again...
16-09-2016 7:25 PM
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Hi @SpendLessTime , thanks for popping in, neither of our laptops are 5ghz compatible, 2.4 only.
Re: Wifi problem Again...
16-09-2016 7:30 PM - edited 16-09-2016 7:36 PM
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Okay , but are the tablets/other devices you mentioned? Might be worth a try to disable the 5Ghz band totally to see if that improves things.
There is also the standard Plusnet page you get pointed to when you say "WiFi Issues" to a Plusnet staffer at https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Unfortunately there isn't a whole lot more to add about WiFi issues as they are infuriating and hard to track done.
Edit: to add last sentence
Re: Wifi problem Again...
16-09-2016 7:39 PM
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The tablets are 2.4 and 5ghz and still the same problems. I will take a look at the link , Thanks
Re: Wifi problem Again...
16-09-2016 7:42 PM
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I can not see how to disable 5ghz any where ?
Re: Wifi problem Again...
16-09-2016 7:46 PM
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got it I have disabled 5ghz, I will now reboot laptop and reboot router to see if it has changed anything. Thanks
Re: Wifi problem Again...
16-09-2016 8:10 PM
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Re: Wifi problem Again...
16-09-2016 8:32 PM
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It must have turned off the 2.4Ghz band too. Not good.
Is the section "Sync with 2.4Ghz" set to NO on the 5Ghz settings page ?
Re: Wifi problem Again...
16-09-2016 8:42 PM
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Why would the router have a disable wireless network box on both the 2.4Ghz and 5Ghz tabs which disabled all wireless connections?
Surely it should just enable/disable that band only? Puzzling unless the "sync to 2.4" also syncs the wireless network disable too.
Re: Wifi problem Again...
16-09-2016 8:56 PM
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Not a clue, however when I click on "advanced settings, I have a choice to click 2.4 and 5ghz, if I click on 5 ghz there is a choice to turn off/disable this ?
Re: Wifi problem Again...
16-09-2016 9:00 PM
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I will try turning off sync with 2.4. Thanks
Re: Wifi problem Again...
16-09-2016 9:01 PM - edited 16-09-2016 9:02 PM
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On the Advanced Settings Page,
- On the 2.4Ghz tab, set the Wireless network to ON
- on the 5Ghz tab, set Wireless network to OFF and the "Sync with 2.4Ghz" to OFF.
- Check on the 2.4Ghz tab and ensure that the Wireless network is ON
- Save the settings
And hope that only the 5Ghz is off
Edit: posts crossing
Re: Wifi problem Again...
17-09-2016 9:57 AM
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I did exactly this
On the Advanced Settings Page,
- On the 2.4Ghz tab, set the Wireless network to ON
- on the 5Ghz tab, set Wireless network to OFF and the "Sync with 2.4Ghz" to OFF.
- Check on the 2.4Ghz tab and ensure that the Wireless network is ON
- Save the settings
And my internet speed literally drops to zero. I have a couple of netgear routers in the house would they work ? I could try to see if it is a problem with the router.
Thanks
Re: Wifi problem Again...
17-09-2016 12:34 PM
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If the netgear routers have a built in VDSL modem then yes. Might be good to prove or disprove the Hub One.
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