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Auth failed after line fault

Posts: 1
Registered: ‎16-09-2016

Auth failed after line fault


I some sort of external line fault last Friday, which OpenReach had fixed by Thursday. 


But ever since the fix my internet light is red. And logging into the router I see the problem is reported as "authentication failed". 


Will Plusnet deactivate the account in the event of a lengthy disconnection?Huh

Aspiring Hero
Posts: 2,844
Thanks: 845
Fixes: 82
Registered: ‎21-09-2009

Re: Auth failed after line fault


Welcome to the forums.

No Plusnet will not have deactivated your account. However the router may have lost your details or did you alter your password on the Plusnet portal in the last week?

If you have a Plusnet supplied router, then the guides to either reset them or change the username password is at

Remember your username in the router connection field is and the password is the one you use at

Brief details at