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Auth failed after line fault

davidharris99
Newbie
Posts: 1
Registered: ‎16-09-2016

Auth failed after line fault

Hi,

I some sort of external line fault last Friday, which OpenReach had fixed by Thursday. 

 

But ever since the fix my internet light is red. And logging into the router I see the problem is reported as "authentication failed". 

 

Will Plusnet deactivate the account in the event of a lengthy disconnection?Huh

1 REPLY
SpendLessTime
Aspiring Hero
Posts: 2,810
Thanks: 824
Fixes: 81
Registered: ‎21-09-2009

Re: Auth failed after line fault

@davidharris99

Welcome to the forums.

No Plusnet will not have deactivated your account. However the router may have lost your details or did you alter your password on the Plusnet portal in the last week?

If you have a Plusnet supplied router, then the guides to either reset them or change the username password is at https://www.plus.net/help/broadband/router-user-guides/

Remember your username in the router connection field is myusername@plusdsl.net and the password is the one you use at https://portal.plus.net/index_nlp.html

Brief details at https://www.plus.net/home-broadband/router-reconnect