Where to find PN IP profile
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- Re: Where to find PN IP profile
14-05-2019 11:04 PM
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Can someone point me in the right direction to obtain my IP profile?
Trying to see if we can squeeze a few more Mbps on our FTTC circuit.
Data rate: 19999 / 70689
Maximum data rate:22494 / 74191
Maximum observed download speed is 65Mbps via BT wholesale checker and speedtest.net.
From reading other forum entries Plusnet have been able to manually set the profile and achieve faster speeds. Can anyone take a look at this for me please?.
Thank you in advance
Fixed! Go to the fix.
Re: Where to find PN IP profile
15-05-2019 12:38 AM
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Welcome to the forums @Tomclewes
The only way for us to now see the profile rate ourselves is by carrying out the second test on this site
If you can wait, then Plusnet would more than likely be able to locate it for you.
Oddly, someone else asked after you posted but I saw that one first
Plusnet have removed our profile page from the member centre
It is possible for Plusnet to manually nudge the connection if they think it will achieve something
Re: Where to find PN IP profile
15-05-2019 8:18 AM
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For the vast majority of customers the PlusNet profile no longer has any effect on speeds, The BT profile still has an effect so as @DS suggested, it's worth checking that. However PN have no control over the BT profile, but it should follow any change in sync speed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
15-05-2019 10:58 AM
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Hi @Tomclewes,
Thank you for getting in touch.
After retesting the line, I can confirm that your connection is stable while operating within the estimated speed now that the engineer has attended. The type of circuit you are on will be affected by the account connection profile however, it is currently set above what you are achieving. This has now been amended to match your current sync rate.
I'm afraid that you are unable to check the account connection profile on our website but feel free to let us know on here if you feel the circuit is being limited by it and we will make the relevant amendments.
Thanks again.
Re: Where to find PN IP profile
15-05-2019 11:12 AM
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Download speeds are now running at approx. 71.39Mbps and the line is much more stable.
Much better considering I was only getting 55Mbps a few months ago and was told that would be the best my line can achieve.
Thanks to everyone involved.
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- Re: Where to find PN IP profile