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Want to upgrade, are all new packages now capped at 2MB upload?

Visage
Grafter
Posts: 31
Registered: 19-01-2009

Want to upgrade, are all new packages now capped at 2MB upload?

I'm looking to upgrade to FTTC fiber but I'm only offered an upload of 2MB when going via the upgrade tab.
If this is across all packages I will sadly have to look elsewhere after being with Plusnet for 12 years.
7 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Want to upgrade, are all new packages now capped at 2MB upload?

Only Unlimited Fibre Extra has the 20mb upload, all the rest are now 2mb
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
danludlow
Rising Star
Posts: 393
Thanks: 23
Fixes: 1
Registered: 03-12-2014

Re: Want to upgrade, are all new packages now capped at 2MB upload?

Can't see this package lasting, but the difference for me being on unlimited Fibre or Unlimited Extra works out at about £3 month, 10p a day. Not that much is it. It would be £5 month, but Extra has free McAfee, whereas on unlimited it costs £2 month.
I had unlimited but after a few months PlusNet said that they could no longer supply above 40Mbps. oddly I've been faster than that for some time.
Not much makes sense.
Visage
Grafter
Posts: 31
Registered: 19-01-2009

Re: Want to upgrade, are all new packages now capped at 2MB upload?

Thank you Gus thats good to know, how do I choose that product when I go to account upgrade I only get the option to upgrade to Unlimited Fibre, I dont get the option for Fiber Extra?
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Want to upgrade, are all new packages now capped at 2MB upload?

If you dont get the option it's most likely because the Estimate given to them is not above 40Mb what does BT say your estimate for fibre should be if you follow this link and enter your phone number it should tell you what the clean ie high end or impacted the low end would be for your line.
https://www.dslchecker.bt.com/

 
Visage
Grafter
Posts: 31
Registered: 19-01-2009

Re: Want to upgrade, are all new packages now capped at 2MB upload?

Well that would explain it I get 38.2 / 32.4.  Undecided
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Want to upgrade, are all new packages now capped at 2MB upload?

yeah that would be the reason why plusnet wont offer you the extra package.

     
jafreer
Rising Star
Posts: 832
Thanks: 49
Registered: 13-10-2012

Re: Want to upgrade, are all new packages now capped at 2MB upload?

Visage - whilst it may not get you anywhere, I would call PN and say you want to stay with them but the 2 Mbps upload is a real issue for you. If you went to BT for example, you would have a 10 Mbps upload speed (max of course). Tell them you would be willing to pay for the 80/20 service (if you are willing, which I think you said you were) and see what they can do. If you get a standard reply, then ask some of the staff members on this forum if the higher speed can be organised.
I can't believe PN would be willing to lose a long standing customer over this issue, especially when they are prepared to pay for the faster product. Upload speed is pretty important, and is becoming more important with cloud based usage.
If they really are willing to lose a customer over this, BT have a very cost competitive deal right now for unlimited 40/10 fibre for 10 pounds per month (and you get a 125 pounds Sainsbury gift card).
Good luck.