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Very slow speeds on Fibre Broadband for months

jackiewolst
Newbie
Posts: 1
Registered: 21-02-2017

Very slow speeds on Fibre Broadband for months

Hello, for a few months now our broadband speeds have been unbelievably slow, to the point where basic webpages wont even load. Been doing speed checks for about a month now and the average speed seems to be about 1 Mb/s. 

 

Connected to the test socket and retried still the same issue. Also tried replacing the micro filters etc. Speed issues are also happening when using Ethernet to connect. When we first got Fibre we were regularly getting 70 Mb/s download speed so I'm not sure what the issue is. Tries ringing up a few times but the wait times have been exceptionally long and unfortunately I've never had the time to wait with work/kids. 

 

Regards Jackie. 

7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Very slow speeds on Fibre Broadband for months

Testing your line isn't showing any obvious issues:

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 251.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-02-09T14:00:00

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mike360
Grafter
Posts: 57
Registered: 12-11-2011

Re: Very slow speeds on Fibre Broadband for months

Hi chris can you test our line please for some reason our speeds are slow but not for a month just today. thanks

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Very slow speeds on Fibre Broadband for months

@mike360

 

Testing your line isn't showing any issues.

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 716.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-02-09T20:00:00

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mike360
Grafter
Posts: 57
Registered: 12-11-2011

Re: Very slow speeds on Fibre Broadband for months

OK my speeds did return earlier on and i did a quiet line and my line is ok, iv done what you have asked. What does this mean "GEA service test completed and no fault found but unable to check for customer equipment connected to modem" thanks

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Very slow speeds on Fibre Broadband for months

It just means that the test has successfully run and it's not identified a fault with the service.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
mg2242
Newbie
Posts: 1
Registered: 15-04-2017

Re: Very slow speeds on Fibre Broadband for months

please can you test my line

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Very slow speeds on Fibre Broadband for months

We can test the line but it helps to know what issues you're having so we know what to test for?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff