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Massive reduction in download speed today can someone please reset my profile

FIXED
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Massive reduction in download speed today can someone please reset my profile

I'm away from home at the moment but downloading remotely by via my nas. Normally i download at 72 meg speeds. Currently hitting less than 1!

Nothing has changed at my end and this happened last summer and needed my profile to be reset by plusnet. Please can you check and do this again for me. 

Thanks

Mat

3 REPLIES
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Re: Massive reduction in download speed today can someone please reset my profile

You can check your lines BT profile at the following link, this should give a indication of your present downstream sync speed. Just need to enter your home phone number.

https://windows.mouselike.org/be/index.asp?DoAction=BrasChecker

Your Plusnet IP profile can be found in PN's Members Centre,

https://portal.plus.net/my.html?action=data_transfer_speed

 

mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Re: Massive reduction in download speed today can someone please reset my profile

Well I'm seeing this:

The current Downstream BRAS rate is: 77.34 Mbps
The current Upstream BRAS rate is: 20 Mbps

So can anyone tell me why my downloads are like the old dial up speed on a 56k modem?

Thanks

-Mat
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Re: Massive reduction in download speed today can someone please reset my profile

Fix

Well, just got home and sure enough, a reboot of the modem fixed the problem. Must make sure that's remotely accessible in future.

 

Thanks

-Mat