Very slow speeds on Fibre Broadband for months
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- Re: Very slow speeds on Fibre Broadband for months
Very slow speeds on Fibre Broadband for months
21-02-2017 9:42 PM
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Hello, for a few months now our broadband speeds have been unbelievably slow, to the point where basic webpages wont even load. Been doing speed checks for about a month now and the average speed seems to be about 1 Mb/s.
Connected to the test socket and retried still the same issue. Also tried replacing the micro filters etc. Speed issues are also happening when using Ethernet to connect. When we first got Fibre we were regularly getting 70 Mb/s download speed so I'm not sure what the issue is. Tries ringing up a few times but the wait times have been exceptionally long and unfortunately I've never had the time to wait with work/kids.
Regards Jackie.
Re: Very slow speeds on Fibre Broadband for months
22-02-2017 1:54 PM
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Testing your line isn't showing any obvious issues:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 80.0 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 251.2 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2017-02-09T14:00:00 |
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: Very slow speeds on Fibre Broadband for months
22-02-2017 5:27 PM
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Hi chris can you test our line please for some reason our speeds are slow but not for a month just today. thanks
Re: Very slow speeds on Fibre Broadband for months
22-02-2017 7:48 PM
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Testing your line isn't showing any issues.
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0001 | ||||
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 2.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 716.3 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off | ||||
Time Stamp | 2017-02-09T20:00:00 |
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: Very slow speeds on Fibre Broadband for months
22-02-2017 8:08 PM - edited 22-02-2017 8:11 PM
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OK my speeds did return earlier on and i did a quiet line and my line is ok, iv done what you have asked. What does this mean "GEA service test completed and no fault found but unable to check for customer equipment connected to modem" thanks
Re: Very slow speeds on Fibre Broadband for months
22-02-2017 10:03 PM - edited 22-02-2017 10:03 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Very slow speeds on Fibre Broadband for months
15-04-2017 7:06 PM
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please can you test my line
Re: Very slow speeds on Fibre Broadband for months
17-04-2017 8:33 AM
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We can test the line but it helps to know what issues you're having so we know what to test for?
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