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Upgraded to Fibre Extra but BTOR profile still at 38

finger6691
Newbie
Posts: 4
Registered: 17-03-2018

Upgraded to Fibre Extra but BTOR profile still at 38

Hi

 

I upgraded the 76M product over 14 working days ago, however, no real improvement in speed. The Openreach further diagnostic indicates that the IP Profile is still on the old product:

 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps

How longs does it take for the upgrade to complete ?

7 REPLIES
BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Upgraded to Fibre Extra but BTOR profile still at 38

Welcome to the Forum @finger6691

Did Plusnet tell you that the upgrade had gone through?

What does it say at http://dslchecker.bt.com for your line? Don't post any information about your telephone number etc.

finger6691
Newbie
Posts: 4
Registered: 17-03-2018

Re: Upgraded to Fibre Extra but BTOR profile still at 38

Yes I has email confirmation of the order (22/2/1Cool & then contacted them a couple of days after that to find out how long the switch over takes (hence the 14 days in the original post). Perhaps I am misinterpreting the output from the http://www.speedtest.btwholesale.com/ which indicates my profile as 38M.

 

dsl_checker_output_2018-03-17.pngDSL Checker (17/03/201Cool

Thanks for your reply.

BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Upgraded to Fibre Extra but BTOR profile still at 38

Your line should be able to go faster. and no, I don't think that you are misreading the BT speedtest. However, that speed checker has been a bit iffy recently (usually over-reading) so try one of the others just to double check what you are actually getting. I use Ookla at http://www.speedtest.net/

Let us know how you get on please.

Browni
Aspiring Hero
Posts: 2,263
Thanks: 770
Fixes: 45
Registered: 02-03-2016

Re: Upgraded to Fibre Extra but BTOR profile still at 38

@finger6691 in the text below the speed estimates the DSL checker provides is there anything along the lines of "an open order on this line is due to complete on dd/mm/yy" ?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
finger6691
Newbie
Posts: 4
Registered: 17-03-2018

Re: Upgraded to Fibre Extra but BTOR profile still at 38

About 36-37M on Speedtest.net - I'm pretty close to the cabinet.  Speedtest.net has given consistent results over the year.

finger6691
Newbie
Posts: 4
Registered: 17-03-2018

Re: Upgraded to Fibre Extra but BTOR profile still at 38

@finger6691 in the text below the speed estimates the DSL checker provides is there anything along the lines of "an open order on this line is due to complete on dd/mm/yy" ?

 

No addition information along those lines.

Thanks

BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Upgraded to Fibre Extra but BTOR profile still at 38

Thanks for those posts. I don't think that you have been upgraded to the faster service.

I think that your choices are to see if a Plusnet person picks up your posts (although I haven't seen anyone today) or to go back to phone/chat and ask (from what you have posted, ask again?) why you are not seeing the improved speed.

I did wonder if a further possibility might be to report a fault at https://www.plus.net/apps/kbdfaults