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Still on 2Mbs upload

FIXED
StephenJB2
Hooked
Posts: 7
Registered: 10-07-2016

Still on 2Mbs upload

I posted on the "Upload Speed Increase" thread, but didn't get much response.  Several people on that thread posted that the upgrade to upload speeds would take place in November.  It's now the 6th of December and my BRAS profile is still at 2 Mbs (with speeds to match).

I can't find any posts suggesting that there's been any slippage in the due date. BT's dsl checker suggests I should be good for 20 Mbs.

Has the date slipped?  Is there anything I should or could be doing?

Regards, S

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,192
Fixes: 255
Registered: 21-04-2017

Re: Still on 2Mbs upload

Fix

Hi there. I'm manually putting the regrade to 40/10 through for you now.

It should complete on Monday. Can you let us know how it goes? Apologies for the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
StephenJB2
Hooked
Posts: 7
Registered: 10-07-2016

Re: Still on 2Mbs upload

That's great, thanks.  I'll post here when it's gone through.  Regards, S

Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,192
Fixes: 255
Registered: 21-04-2017

Re: Still on 2Mbs upload

It looks like the regrade order has completed and testing your line is spot on.

Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps

 

How's the speeds on your end?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
StephenJB2
Hooked
Posts: 7
Registered: 10-07-2016

Re: Still on 2Mbs upload

37.4 down and 8.6 up, with the usual complement of devices attached to the router.  That's close enough for a 'pass'.  Regards, S. 

 

Edit: Once again, thanks for your help.