Unlimited fibre extra on Draytek 2860

[#1]

Hi

I've recently moved from BT to PN.  I'm on the unlimited fibre service and using a Draytek 2860 modem/router.  The modem is showing down/up speeds of 78/20Mbps but am noticing slower response than before on BT and speedtest.net is showing 30Mbps download speed.  (on BT it would show a download speed of 78/79Mbps).

Diagnostics from the modem shown below.   Any help would be much appreciated.

thanks

Diagnostics >> DSL Status

General Tone Information | Refresh |
ATU-R Information
Type: VDSL2
Hardware: Annex A
Firmware: 05-07-06-0D-01-07
Power Mngt Mode: DSL_G997_PMS_L0
Line State: SHOWTIME
Running Mode: 17A
Vendor ID: b5004946 544e0000
ATU-C Information
Vendor ID: b5004244 434da48c [BDCM]
Line Statistics

Downstream Upstream
Actual Rate 78313 Kbps 19999 Kbps
Attainable Rate 76204 Kbps 26332 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD -7.-6 dB 12. 4 dB
Near End Far End
Trellis ON ON
Bitswap ON ON
ReTx 0 1
SNR Margin 5 dB 15 dB
Attenuation 8 dB 8 dB
CRC 0 7299
FECS 0 s 1075534 s
ES 0 s 6095 s
SES 0 s 0 s
LOSS 0 s 0 s
UAS 30 s 198981 s
HEC Errors 0 0
RS Corrections 0 0
LOS Failure 0 0
LOF Failure 0 0
LPR Failure 0 0
NCD Failure 0 0
LCD Failure 0 0
NFEC 254 32
RFEC 16 16
LYSMB 5374 16

[#2]

I've ran some tests on your line, and everything is looking fine from our side. Looking at your router report, I'm not seeing any issues there either. When you got 30Mbps, was it using a wireless or wired connection to your device?

I have attached the full results of your line test below;

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	78.2 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	181.5
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-08-21T12:15:00

[#3]

Hi,

Thanks for running the tests.  Its the same wired or wireless and from different devices.  I also ran the test late at night.   Just retried and got 9ms ping, 27Mbps down and 18Mbps up.   Will check everything again here, but BT to PN is the only thing that's changed.

S

[#4]

Hi

Did you sort it out?

Did the slowdown occur as soon as you started to use the 2860?, and I assume no issues when using the Plusnet Modem?

Have you got QOS enabled, I fell into that trap as it was set to my old adsl2+ setting, and when I moved to fttc it was still slow on a speed-test, but high on the actual connection to the cabinet.

I have put my 2860 online after a stabilisation period, so far so good, no real difference between the 2860 and the PN Hub.

Also there were some  mention on the Draytek board re setting the hardware acceleration, mine is off.

[#5]

Hi,

Still not fixed.  I ran Speedtest today and got 27Mbps down and 18Mbps up.   I don't have the PN modem and was using the Draytek modem successfully on BT before I switched.  I've been on FTTC for a while so that hasn't changed.  The only thing that has changed is I've switched from BT to PN.

I'll have a look at QOS.

Thx

S

[#6]

Just checked and QoS is not enabled on the Draytek.

At the physical layer I've got a 79Mbps connection so confused what might be causing the slow down.

[#7]

Hi

Have you tried the Vigor community, you have to register, but I have got some useful tips on there.

[#8]

Here's mine it gives you any clues. I can't help, not a techie, but there are some differences

TU-R Information
	Type:	VDSL2
	Hardware:	Annex A
	Firmware:	05-04-08-00-00-06
	Power Mngt Mode:	DSL_G997_PMS_L0
	Line State:	SHOWTIME
	Running Mode:	17A
	Vendor ID:	00000000 00000000
ATU-C Information
	Vendor ID:	b5004244 434da48c [BDCM]
Line Statistics
	Downstream             Upstream                 Actual Rate 63644 Kbps 20000 Kbps Attainable Rate 75094 Kbps 24194 Kbps Path Mode Fast Fast Interleave Depth 0 0 Actual PSD 7. 8 dB 12. 6 dB       Near End                  Far End                    Trellis ON ON Bitswap OFF OFF ReTx 0   0   SNR Margin 3 dB 13 dB Attenuation 18 dB 0 dB CRC 0 0 FECS 0 s 0 s ES 0 s 0 s SES 0 s 0 s LOSS 0 s 0 s UAS 0 s 0 s HEC Errors 0 0 RS Corrections 0 0 LOS Failure 0 0 LOF Failure 0 0 LPR Failure 0 0 NCD Failure 0 0 LCD Failure 0 0 NFEC 0 0 RFEC 0 0 LYSMB 0 0

[#9]

Thanks for your help.  I tested today and have 76Mbps download.   Not sure what has changed but grateful its working.