Unlimited Fibre Extra – no speed increase…
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Unlimited Fibre Extra – no speed increase…
- « Previous
-
- 1
- 2
- Next »
Re: Unlimited Fibre Extra – no speed increase…
08-04-2019 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the info @Optimatts
I've tried the troubleshooting and tried the steps and suggestions nothing helped unfortunately.
The Cabinet i'm served by is a short distance to me and I'm using the master socket in my property so I'm struggling to believe this is the maximum down speed possible and the upload speed is significantly lower than the projected wholesale speed.
Is there anything further that can be done to investigate?
Re: Unlimited Fibre Extra – no speed increase…
08-04-2019 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Jammib,
You are currently syncing at 50.6 Mbps which is within your estimates, albeit the lower end. At this point we wouldn't go into further diagnostics as you are within the estimates for you line. I would suggest plugging into the master socket and using Ethernet cables where possible as these will provide you with the most stable connection. If you do fall below these estimates, please get back in touch so we can investigate further.
Thank you.
Re: Unlimited Fibre Extra – no speed increase…
08-04-2019 7:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unlimited Fibre Extra – no speed increase…
11-04-2019 9:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
After a visit from the engineer yesterday I have been monitoring my speed.
It shows a very modest increase, as you can see
Is this going to be my maximun speed? If so, it's not very impressive.
Can you please investigate and advise.
George
Re: Unlimited Fibre Extra – no speed increase…
12-04-2019 8:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unlimited Fibre Extra – no speed increase…
16-04-2019 11:23 AM - edited 16-04-2019 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My speed is still stuck in the 30's - is there any more that you can do?
Re: Unlimited Fibre Extra – no speed increase…
16-04-2019 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unlimited Fibre Extra – no speed increase…
27-04-2019 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
New router received and installed 2 days ago - just ran a speed test - still the same
Is there any more that can be done because frankly, I notice no difference to what I was getting before?
Thanks for your help
George
Re: Unlimited Fibre Extra – no speed increase…
28-04-2019 8:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @george356
So - you are syncing at 48.8Mbps ;
Test OutcomePass
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed48.8 Mbps
Upstream Speed12.0 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Bridge TapNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Estimated Line Length In Metres654.3
Upstream Rate AssessmentReasonable
Downstream Rate AssessmentReasonable
Interference PatternNot Detected
Service ImpactNo Impact Observed
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
TechnologyVDSL
Profile Name0.128M-49M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
as you can see, the profile is set to 0.128-19M and therefore banded, not allowing your full estimated range of 42-61.6Mbps (as per dsl checker)
Even thought its only very slightly below, your sync speed isn't hitting the top of the band, meaning something could be preventing this from happening. I've not found any faults on your circuit which could be causing this to happen, so we need to ask you a few things prior to moving forward.
Are you currently set into your Test Socket? If not, please can you do this and let us know so we can retest - how to locate your test socket can be found here
Kind Regards,
MoR
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Unlimited Fibre Extra – no speed increase…