Unlimited Fibre Extra – no speed increase…

[#1]

Thanks for the info @Optimatts 

I've tried the troubleshooting and tried the steps and suggestions nothing helped unfortunately.

The Cabinet i'm served by is a short distance to me and I'm using the master socket in my property so I'm struggling to believe this is the maximum down speed possible and the upload speed is significantly lower than the projected wholesale speed.

Is there anything further that can be done to investigate?

[#2]

Thanks for getting back to us @Jammib,

You are currently syncing at 50.6 Mbps which is within your estimates, albeit the lower end. At this point we wouldn't go into further diagnostics as you are within the estimates for you line. I would suggest plugging into the master socket and using Ethernet cables where possible as these will provide you with the most stable connection. If you do fall below these estimates, please get back in touch so we can investigate further.

Thank you.

[#3]

Thanks @Mads I will continue to monitor my speeds.

[#4]

Hi

After a visit from the engineer yesterday I have been monitoring my speed.

It shows a very modest increase, as you can see

Is this going to be my maximun speed? If so, it's not very impressive.

Can you please investigate and advise.

George

[#5]

Thanks for getting back to us.

I'll get your fault updated shortly.

[#6]

My speed is still stuck in the 30's - is there any more that you can do?

[#7]

Thanks for getting back to us.

I can see you've responded to the fault ticket.

We'll get that picked up and updated shortly

[#8]

New router received and installed 2 days ago - just ran a speed test - still the same

Is there any more that can be done because frankly, I notice no difference to what I was getting before?

Thanks for your help

George

[#9]

Hi @george356

So - you are syncing at 48.8Mbps ; 

Test OutcomePass

Test Outcome CodeGTC_FTTC_SERVICE_0000

DescriptionGEA service test completed and no fault found .

Main Fault LocationOK

Sync StatusIn Sync

Downstream Speed48.8 Mbps

Upstream Speed12.0 Mbps

Appointment RequiredN

Fault Report AdvisedN

NTE Power StatusPowerOn

Voice Line Test ResultPass

Bridge TapNot Detected

Repetitive Electrical Impulse NoiseNot Detected

Estimated Line Length In Metres654.3

Upstream Rate AssessmentReasonable

Downstream Rate AssessmentReasonable

Interference PatternNot Detected

Service ImpactNo Impact Observed

Home Wiring ProblemNot Detected

Downstream Policing Discard Rate0.0

Customer Traffic LevelUpstream and Downstream Traffic Detected

TechnologyVDSL

Profile Name0.128M-49M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

as you can see, the profile is set to 0.128-19M and therefore banded, not allowing your full estimated range of 42-61.6Mbps (as per dsl checker) 

Even thought its only very slightly below, your sync speed isn't hitting the top of the band, meaning something could be preventing this from happening. I've not found any faults on your circuit which could be causing this to happen, so we need to ask you a few things prior to moving forward. 

Are you currently set into your Test Socket? If not, please can you do this and let us know so we can retest - how to locate your test socket can be found here

Kind Regards, 

MoR