Unable to set up netgear d7000 router
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- Re: Unable to set up netgear d7000 router
Unable to set up netgear d7000 router
17-06-2018 10:33 AM
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I am using the recommended settings on the website and correct username & password (I think) but the router won’t accept the username and password. Any suggestions. I am trying to swap to this router as the hub one is giving me major post forwarding issues.
Re: Unable to set up netgear d7000 router
17-06-2018 12:37 PM - edited 17-06-2018 12:38 PM
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I assume that you are getting your data from here? https://www.plus.net/help/broadband/broadband-connection-settings/
If you want to check your password then try logging in to the member centre. It has been known for people to use the wireless or router admin password by mistake, rather than the account password.
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Re: Unable to set up netgear d7000 router
17-06-2018 12:41 PM
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Thanks for the reply, I will let you know how it goes! 🤞
Re: Unable to set up netgear d7000 router
18-06-2018 10:10 AM
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Re: Unable to set up netgear d7000 router
18-06-2018 10:15 AM
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Re: Unable to set up netgear d7000 router
18-06-2018 12:18 PM
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Have you checked that you can log into the Plusnet Member Centre using your new password?
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Re: Unable to set up netgear d7000 router
18-06-2018 12:30 PM
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Re: Unable to set up netgear d7000 router
18-06-2018 12:56 PM
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Clearly the password has not been changed.
If you log into the member centre in the account details you can directly change the password. Can't you just change it here then input the new password into your router? I must admit that I've never tried it.
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Re: Unable to set up netgear d7000 router
18-06-2018 1:17 PM
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I might try that way then.TBH spent all weekend trying to get the damn thing working. gonna leave it for a few days now.
Thanks for your help.
Re: Unable to set up netgear d7000 router
18-06-2018 4:12 PM
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Hello @Andrew_T,
Sorry to hear you are experiencing a problem with your connection. I have refreshed your online portal, and we would advise to change your password again followed by updating your router manually.
Here's a quick guide on how to update the details stored inside your router to allow you to get online again:
1. Open your web browser (Internet Explorer, Chrome, Firefox)
2. Please type 192.168.1.254 into the URL address bar or alternatively click <a href="http://192.168.1.254">here</a>.
3. You should then see the Plusnet Hub One screen; Click 'Advanced Settings' the third option at the top.
4. Enter the Admin password located on the card on the back of your router or on the sticker on the bottom of the hub (this is case sensitive, so please type exactly as it appears).
5. Click 'Continue to Advanced Settings'
6. From the drop-down menu in the advanced settings please select 'Broadband'.
7. In the bottom right hand corner if the button says 'Connect' please do not click this and skip to option 8, if however it says 'Disconnect' then please click the button and wait 30 seconds for the next options to appear.
8. Under the 'Connection Information heading you'll see there is and option for 'Broadband username' and 'Password'; Please configure your router with the following and then click connect:
<b>Broadband username:</b> username@plusdsl.net
<b>Password:</b> Your account password (Used to log into our member centre)
9. After a few minutes the strip light on the front of your hub should go Blue and you should be online.
Please let us know how you get on.
Re: Unable to set up netgear d7000 router
18-06-2018 4:41 PM
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Re: Unable to set up netgear d7000 router
18-06-2018 4:44 PM
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Re: Unable to set up netgear d7000 router
18-06-2018 7:39 PM
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Hi Andrew,
I've taken a look at your account today and your Router should be operating on the latest firmware, so this isn't the cause of the NAT type issues you are experiencing. Speaking as a gamer myself, there are a few different things that can cause NAT type issues, so I would recommend looking online and seeing if any other players are experiencing similar issues to the ones you're experiencing on these games and seeing if the developer knows of any solutions to these issues. A common resolution to these types of issues is Port Forwarding, however I'm afraid we don't offer any support with Port Forwarding ourselves, although it may be worth visiting this site for more information.
Please let us know if you experience any further issues so we can investigate further if needs be.
Re: Unable to set up netgear d7000 router
18-06-2018 10:17 PM
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Re: Unable to set up netgear d7000 router
19-06-2018 2:03 PM
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ok - sooo i got my d7000 working today!
changed password as per your recommendation and tried again. Had four attempts and was about to give up when all of a sudden it connected and started working. No idea why it connected on the 4th attempt but it's working now.
So far so good and got both of my consoles running with open NAT's! That will keep the kids happy.
Thanks for your help.
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