Too many drops since day one 3 months ago! want out!. Want to cancel!!!
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Re: Too many drops since day one 3 months ago! want out!. Want to cancel!!!
27-04-2020 4:23 PM
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Sorry, it's not my service, I am but another customer pointing out a fact to interested parties.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Too many drops since day one 3 months ago! want out!. Want to cancel!!!
29-04-2020 2:39 PM
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Well after a few more drops last night!
and today, they have cut my speed from 36 down to 3.3!
What the heck is going on???
its getting worse and worse and worse, All of this investigations are taking my time off my daily chores!!
see the readings and graphs!
Re: Too many drops since day one 3 months ago! want out!. Want to cancel!!!
01-05-2020 1:09 PM
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Re: Too many drops since day one 3 months ago! want out!. Want to cancel!!!
on 04-05-2020 12:10 PM - last edited on 04-05-2020 3:24 PM by Strat
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Why do you disable the internet after midnight.???
You clearly are not taking my complaints serious enough,!!!
You leave me no alternative but to take my complaints to Ofcom and watchdog,!!
You have contributed to my anxiety and depression which has resulted in my medication has been increased!!!
You fail to provide the service, you are constantly sending the same old auto reply,,!
I cannot live like this you are not taking note of the graphs I send,!!
You have made me very ill indeed! There is no fault with my line, the fault lies with you cutting us off!
I am receipt of benefits due to my disability. .....so do not send any bills i cannot afford it, I cannot afford an engineer its your way of getting more money out of us! And again, we do not have a fault on our line! End of!
You have to be the worst company I've ever come across, I wish i never signed up with you!
Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.
Re: Too many drops since day one 3 months ago! want out!. Want to cancel!!!
04-05-2020 1:50 PM - edited 04-05-2020 1:51 PM
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Thanks for getting back to us @Cleo
I'm sorry for the issues with your connection. I've tested your line today and the tests are showing what's known as a bridge tap which is generally caused by faulty internal wiring or something called star-wiring. This is likely the cause for the problems you're experiencing and I'm afraid this isn't something we can fix without engineering intervention.
Could you confirm your router's plugged into the test socket as explained Here?
For visibility if you're interested I've attached a copy of our testing showing this.
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 6.7 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 672.2 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2020-04-21T13:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 37.6 Mbps | 39.9 Mbps | 39.9 Mbps |
Up Stream Line Rate | 6.5 Mbps | 6.8 Mbps | 6.6 Mbps |
Up Time | 586.0 Sec | 900.0 Sec | 897.3 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2020-05-04T12:18:43Z | 2020-05-04T12:33:43Z |
Ingress Code Violation | 0 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
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