TP-Link C3200 won't connect
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- Re: TP-Link C3200 won't connect
28-04-2016 11:46 AM
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I have fibre broadband unlimited extra, I was using an older model tp-link router, TL-WR1043ND & this connects fine. But I bought a new TP-Link router & cannot get on line with it.
It's a TP-Link C3200. Both Plusnet & TPLink are stumped. Can someone with more knowledge than me, help me trouble shoot it please? I'm desperate, I've spent hours on this.
Thank you
This is the router
http://uk.tp-link.com/products/details/Archer-C3200....
https://www.amazon.co.uk/gp/product/B0141JYDEO/ref=o...
Fixed! Go to the fix.
Re: TP-Link C3200 won't connect
28-04-2016 11:58 AM
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I swear I put this in the router section did someone move it?
Re: TP-Link C3200 won't connect
28-04-2016 12:07 PM
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You have a cable router, so what are you using for a modem? This router will not work on a fibre or ADSL circuit without a modem. You could use your previous one, connect the WAN port to a Lan port on the router or a modem connected to the ADSL/VDSL line.
Re: TP-Link C3200 won't connect
28-04-2016 12:08 PM - edited 28-04-2016 12:09 PM
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I'm using the BT Openreach Modem they installed when I signed up for Plusnet Fibre a few years back. It is the same modem I used with my old tp-link router
Re: TP-Link C3200 won't connect
28-04-2016 12:14 PM
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Are you able to copy and paste the setup page, its likely that something is not quite right, but without seeing it, its a bit hard to tell what it might be.
There are some basic help here
http://www.plus.net/help/broadband/broadband-connection-settings/
Re: TP-Link C3200 won't connect
28-04-2016 12:15 PM
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If you'll tell me which page you want specifically, I'll post grabs
Re: TP-Link C3200 won't connect
28-04-2016 12:15 PM
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Are your settings like this ?
Re: TP-Link C3200 won't connect
28-04-2016 12:20 PM
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step 3 is
Re: TP-Link C3200 won't connect
28-04-2016 12:37 PM
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I have just spent 20 mins looking at the TP website and the manual, I take it that is the step after the auto detect. Its not a very helpful manual!
What are the options under the Authentication Type?
Re: TP-Link C3200 won't connect
28-04-2016 12:40 PM - edited 28-04-2016 12:41 PM
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edited
Re: TP-Link C3200 won't connect
28-04-2016 12:45 PM
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Looks like you ought to be able to get some PPPoE logs from the router http://www.tp-link.com/en/faq-596.html
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link C3200 won't connect
28-04-2016 12:47 PM
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I already saved a log file
Re: TP-Link C3200 won't connect
28-04-2016 12:52 PM
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Do you mean wifi authentication? I'm hardwired
Re: TP-Link C3200 won't connect
28-04-2016 1:11 PM
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What are the settings under the "Advanced" on the "Wan Interface" page?
On my TP-LINK C5,. I set the "Service Name" on the "PPPoE Advanced" settings to the word "Plusnet" as shown but without quotes.
Re: TP-Link C3200 won't connect
28-04-2016 1:17 PM
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I'll try that now. I have to disconnect my old router so give me a moment. The only way I can see the forum is by plugging the old one in. Back in a minute
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