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Switch to Plusnet from old ISP

essexmate
Newbie
Posts: 2
Registered: 26-11-2014

Switch to Plusnet from old ISP

Hello, my fibre install went as planned earlier today. The engineer completed the install around 9am this morning.
He plugged the router into the Openreach modem before he left and all the green lights are on apart from the Internet light which is red. He confirmed the line was working as it should and left.
How long does it take to switch from my old ISP to Plusnet? I was under the impression it would be a few minutes after the fibre install. Can you check the status of the transfer please?  Much appreciated.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Switch to Plusnet from old ISP

Hi there,
Welcome to Plusnet and the community forums.
Your account on our side hadn't activated yet as we haven't received notification that the order had completed. I've just kicked your account in to life now, so you should be all set to connect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
essexmate
Newbie
Posts: 2
Registered: 26-11-2014

Re: Switch to Plusnet from old ISP

Wow. Thanks for that. My router just connected.
Very happy  Cheesy
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Switch to Plusnet from old ISP

Welcome essexmate. I moved to PN from Aol & my internet experience has been 1000% better, particularly my 2 years on fibre. Happy surfing. Smiley