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Switch to Plusnet from old ISP
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Switch to Plusnet from old ISP
26-11-2014 11:06 AM
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Hello, my fibre install went as planned earlier today. The engineer completed the install around 9am this morning.
He plugged the router into the Openreach modem before he left and all the green lights are on apart from the Internet light which is red. He confirmed the line was working as it should and left.
How long does it take to switch from my old ISP to Plusnet? I was under the impression it would be a few minutes after the fibre install. Can you check the status of the transfer please? Much appreciated.
He plugged the router into the Openreach modem before he left and all the green lights are on apart from the Internet light which is red. He confirmed the line was working as it should and left.
How long does it take to switch from my old ISP to Plusnet? I was under the impression it would be a few minutes after the fibre install. Can you check the status of the transfer please? Much appreciated.
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Re: Switch to Plusnet from old ISP
26-11-2014 11:22 AM
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Hi there,
Welcome to Plusnet and the community forums.
Your account on our side hadn't activated yet as we haven't received notification that the order had completed. I've just kicked your account in to life now, so you should be all set to connect.
Welcome to Plusnet and the community forums.
Your account on our side hadn't activated yet as we haven't received notification that the order had completed. I've just kicked your account in to life now, so you should be all set to connect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Switch to Plusnet from old ISP
26-11-2014 11:25 AM
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Wow. Thanks for that. My router just connected.
Very happy
Very happy
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Re: Switch to Plusnet from old ISP
26-11-2014 3:19 PM
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Welcome essexmate. I moved to PN from Aol & my internet experience has been 1000% better, particularly my 2 years on fibre. Happy surfing.
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- Plusnet Community
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- Fibre Broadband
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- Switch to Plusnet from old ISP