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Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

nedster
Dabbler
Posts: 12
Registered: 24-06-2009

Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

I've just had my fibre installed and changed over the router to the Technicolor 582 fibre router. My Samsung TV will not connect to the router wirelessly but does using an ethernet connection. Everything was fine with the old router.
Does anyone have any suggestions on how to resolve this and get it back connecting via a wireless connection?
12 REPLIES
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

I'm going to suggest the obvious - just in case. Have you updated the ssid and security settings in the Tv?
nedster
Dabbler
Posts: 12
Registered: 24-06-2009

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Hi Tony,
Yes. It finds  the router no problem. I then enter my key exactly as it shows. It seraches for a min then comes up saying connection failed.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

OK - I'd try
1 - removing security in the router (just short term as a test)
2 - Check the security type (WEP/WPA) matches what you had previously.
3 - that works, try re-enabling and using a simpler key
JHewess
Grafter
Posts: 81
Thanks: 4
Registered: 20-11-2014

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

I had something similar happen once on an old Samsung blu-ray player while trying to connect to the Be Thompson router. The way I got around it was to configure the connection on the player manually (assign an ip etc) rather than rely on DHCP. It's a bit of a faff, but worth a shot perhaps?
nedster
Dabbler
Posts: 12
Registered: 24-06-2009

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Hi Tony,
Are you able to give me some  further details on each of the points?
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Probably not
Currently in Germany with limited web access.
Hopefully someone else can help in the short term
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

What is the model of the sammy tv?
nedster
Dabbler
Posts: 12
Registered: 24-06-2009

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Hi Taras,
The Model is UE50ES6300
nedster
Dabbler
Posts: 12
Registered: 24-06-2009

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Eventually solved this . Samsung and Plusnet both very unhelpful to be honest! What I did was go into the router settings and delete the MAC address for the TV. I then went through the install  wireless procedure again on the TV and it has installed without any hassles whatsoever.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Hi nedster
Sorry we couldn't be of more help on this, unfortunately there are so many devices out there we have to draw the line with supporting them somewhere. Good to hear you got it working and removing the device from the router was a good idea.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 6,313
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Registered: 08-01-2008

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

Quote from: nedster
What I did was go into the router settings and delete the MAC address for the TV.

That could be a useful step for anyone having connection issues with virtually any device, maybe one for support to all to their standard list since it's a router setting rather than a device setting.
Quote from: Chris
unfortunately there are so many devices out there we have to draw the line with supporting them somewhere.
@Chris, see above...  Wink
Call me 'w23'
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Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Unable to connect my samsung Smart TV to new fibre router (Wirelessly)

My Samsung UE40H 7000 last night lost its connection on my 2.4 Ghz network & point blank refused to reconnect. For some odd reason it is now happily connected to my 5 Ghz network & working better than ever. Bl***y computers! Roll eyes