Stuck IP Profile
Thank you for confirming that you're currently connected to the test socket. I'm sorry that your speed hasn't improved yet.
I've checked your account and your connection profile on our side hasn't automatically increased and so was capping the speed you'll be able to achieve on your side. I've adjusted this now - please can you reboot your router and let us know whether your speed increases?
From what I can see the profile on your account is set to 78000kbps. In addition due to the way your connection routes across our network this profile is irrelevant.
As we've previously advised, there is no banding on your line:
"Profile Name: 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off"
You also have a 3dB SNR target which means that the line is trying to push as much speed to you as possible and your sync rate is at 46.9mbps. There is simply no cap.
As we're not finding any signs of a fault and your speeds are above your estimates of 58.9mbps our suppliers would not accept this as a fault.
Apologies for any disappointment or inconvenience.
Hi @jasamd85,
Thank you for getting back in touch. As you've raised several points I will answer each in turn.
“I'm sorry. Correct me if I'm wrong but you state that my connection speed is 46.9mbps?
How is this ABOVE the estimate speed of 58.9mbps?”
Sorry about that, @Gandalf was looking at the wrong side of the estimates here. Your current sync rate of 46.9mbps is above the lower end of your estimate which is 40mbps as found Here.
“Stop stalling in fixing my speed to what ”i have had before in the previous 7 years of fibre. My average speeds have been around 65 with numerous isps
I'm afraid that as your speeds are within your expectations for your line, our suppliers wouldn't accept this as a fault. If we were to arrange an engineer, the likely outcome would be that the job is signed off as right when tested and a call-out charge applied.
Speeds may drop due to numerous reasons,for example there could be cross talk at the cabinet (The green box in the road), which essentially means there's interference from other fibre connections as others go onto fibre. However, the speed that you're seeing at the moment is still within the estimates for your line.
“Also Emily confirmed that you WERE capping my speed.”
I'm very sorry for this. This was an error on my part as the connection profile on your account was lower than the sync speed on our tests I felt that, although the speed you are receiving is within the line's estimates, this may be a way of us getting a bit of an increase in the speed you're seeing on your side. However, my colleague has made me aware that, the profile on your account does not restrict your throughput unless you have a static IP (as the Static IP affects the way connections are routed across our network.) Sorry for this error and for any inconvenience that this has caused.
Hi @jasamd85,
I have retested your line now. Here is a copy of the latest test result:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 46.9 Mbps | ||||
| Upstream Speed | 18.7 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Estimated Line Length In Metres | 616.0 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Reasonable | ||||
| Interference Pattern | Regular Interference Observed Daily | ||||
| Service Impact | Retrains Observed | ||||
| Interference Duration Longest Occurrence | From 09:45 to 08:45 | ||||
| Interference Location | Unknown | ||||
| Interference Observed In Days | 2 | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2018-07-06T17:00:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 43.9 Mbps | 68.4 Mbps | 56.6 Mbps |
| Up Stream Line Rate | 16.7 Mbps | 20.0 Mbps | 18.5 Mbps |
| Up Time | 570.0 Sec | 900.0 Sec | 853.9 Sec |
| Retrains | 0.0 | 3.0 | 0.4 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2018-07-19T15:30:43Z | 2018-07-19T15:45:43Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 75 | 0 |
As discussed previously, your line is on the correct IP profile and a reset of this would not increase your speed. As your current sync speed is within the estimates for the line, we would not be able to investigate this further I'm afraid.
