Speed Issues
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- Re: Speed Issues
17-05-2021 12:52 PM
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Hi,
Is anyone available to do a quick line test for me, please? Last week there was some power work being done on some overhead cables by our local power company. Since then my speeds have been pretty bad. The actual connection speed is as expected however the latency is pretty bad
====================================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
G.Vector: Disable
Traffic Type: PTM Mode
Link Uptime: 0 day: 19 hours: 31 minutes
====================================================================================
VDSL Port Details Upstream Downstream
Line Rate: 1.163 Mbps 11.398 Mbps
Actual Net Data Rate: 1.141 Mbps 11.399 Mbps
Trellis Coding: ON ON
SNR Margin: 6.3 dB 9.5 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 10.4 dBm 10.2 dBm
Receive Power: -4.7 dBm -36.9 dBm
Actual INP: 0.0 symbols 51.0 symbols
Total Attenuation: 0.0 dB 31.7 dB
Attainable Net Data Rate: 1.141 Mbps 14.837 Mbps
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 15.2 N/A N/A N/A N/A 28.9 89.4 N/A
Signal Attenuation(dB): 15.2 N/A N/A N/A N/A 47.1 N/A N/A
SNR Margin(dB): 6.3 N/A N/A N/A N/A 9.5 N/A N/A
TX Power(dBm): 10.4 N/A N/A N/A N/A 10.2 N/A N/A
====================================================================================
VDSL Counters
Downstream Upstream
Since Link time = 31 min 11 sec
FEC: 3436276 0
CRC: 71 6
ES: 21 5
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Fixed! Go to the fix.
17-05-2021 1:53 PM
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Hey there, thank you for reaching out. I've run a line test on your broadband, showing the following outcomes:
Test OutcomePass
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed10.9 Mbps
Upstream Speed1.1 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Radio Frequency IngressNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Cross TalkNot Detected
Estimated Line Length In Metres1671.4
Upstream Rate AssessmentGood
Downstream Rate AssessmentReasonable
Interference PatternRegular Interference Observed Daily
Service ImpactNo Impact Observed
Interference Duration Longest Occurrence;00:00to23:45
Interference LocationCustomer Premise
Interference Observed In Days14
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream traffic detected
TechnologyVDSL
Current 15Min Bin Retrains0
Last 15Min Bin Retrains0
DP TypeExternal
Profile Name0.128M-11.4M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp2021-05-04T13:15:00
Please feel free to give us a shout if you have any further queries.
-Adam - Plusnet Leeds
Re: Speed Issues
18-05-2021 12:59 AM
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@adam945 How about getting the banding removed on the line?
Re: Speed Issues
18-05-2021 9:20 AM
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Thanks @adam945 , much appreciated.
Re: Speed Issues
18-05-2021 9:28 AM
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@sdlnet No problem at all.
If you have any concerns regarding your connection speeds, please be aware that you can both troubleshoot these, and raise a fault with our Technical Support Team by going to faults.plus.net.
-Adam
Re: Speed Issues
18-05-2021 9:32 AM
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Thanks @adam945 and yes I am aware. I have lost count of the number of Openreach engineers I have had over the years, to be honest. My speed has always been pretty bad
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