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Speed Drop

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ctaylor
Newbie
Posts: 6
Thanks: 1
Registered: 07-10-2017

Speed Drop

Used to get 67mb no problem, seem to have dropped to 50 according to BT WS only recent change was going for a Static IP address.

Was always pretty consistent at 67. 

8 REPLIES
ctaylor
Newbie
Posts: 6
Thanks: 1
Registered: 07-10-2017

Re: Speed Drop

Bloody useless 17mb drop, can't raise a fault as its 50mb unfortunately that's the problem with not going direct to BT.

300mb virgin for a few pound more seems the way forward.  

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Speed Drop

Sorry to hear you've been having issues.

From what we can see your sync speeds have increased back to normal.

Are you still seeing issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ctaylor
Newbie
Posts: 6
Thanks: 1
Registered: 07-10-2017

Re: Speed Drop

Hi Matthew

 

Doesn't look any different to me. still around the 50mb down mark.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Speed Drop

Hi there.

 

Your router is in sync as below:

Sync Status In Sync
Downstream Speed 70.1 Mbps
Upstream Speed 20.0 Mbps

 

Can you run a BT speedtest for me please at http://www.speedtest.btwholesale.com using a wired connection? Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ctaylor
Newbie
Posts: 6
Thanks: 1
Registered: 07-10-2017

Re: Speed Drop

Hi

Done that

 

file attached with results,  still the same. Although Upload speed looks to have got worse.

 

Thanks

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Speed Drop

Fix

I've re-set the connection profile on our side

Can you reboot your router and retest your speed please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ctaylor
Newbie
Posts: 6
Thanks: 1
Registered: 07-10-2017

Re: Speed Drop

Many Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Speed Drop

No problems.

All sorted?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team