Hello there. Aye, it does sound like we need to manually update your connection profile to the fibre speed. I'd recommend contacting us by webchat tomorrow morning. You'll then need to disconnect and reconnect your PPP session (or reboot your router) to accept the new change in speed.
Hope this helps
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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