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Slow download speed on fibre

Posts: 12
Registered: ‎03-02-2016

Slow download speed on fibre

Just been upgraded to fibre from adsl,  my wan speed is reported as 39,999 kbps down, 1998 kbps up. When doing a speed test I am only getting around 5 Mbps down, up is fine at Mbps.
Any ideas, my guess is plusnet haven't changed my speed cap.
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Slow download speed on fibre

Hello there. Aye, it does sound like we need to manually update your connection profile to the fibre speed. I'd recommend contacting us by webchat tomorrow morning. You'll then need to disconnect and reconnect your PPP session (or reboot your router) to accept the new change in speed.
Hope this helps
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff