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Slow download speed on fibre

Posts: 2
Registered: 03-02-2016

Slow download speed on fibre

Just been upgraded to fibre from adsl,  my wan speed is reported as 39,999 kbps down, 1998 kbps up. When doing a speed test I am only getting around 5 Mbps down, up is fine at Mbps.
Any ideas, my guess is plusnet haven't changed my speed cap.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Slow download speed on fibre

Hello there. Aye, it does sound like we need to manually update your connection profile to the fibre speed. I'd recommend contacting us by webchat tomorrow morning. You'll then need to disconnect and reconnect your PPP session (or reboot your router) to accept the new change in speed.
Hope this helps
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support