Slow Fibre Speeds
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- Re: Slow Fibre Speeds
Slow Fibre Speeds
13-03-2017 8:53 PM
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I've just moved from another provider to Plusnet. My connection keeps dropping and only getting 28 Mbps download speeds compared with 38-40 Mbps i was getting with the last provider. Also the line keeps dropping every few hours.
When logging in to Myaccount on the Plusnet website, it says that I should be getting between 37-40 Mbps
Has anyone else noticed slower speeds after moving to Plusnet? or getting line drops?
Have I made a mistake moving providers and signing up to Plusnet for the next 18 months????
Re: Slow Fibre Speeds
20-03-2017 9:13 PM
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Lynda~
Re: Slow Fibre Speeds
20-03-2017 10:31 PM
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my speed was around 5-6 meg slower after my move from bt fibre, 14 days ago ,
speed came up a bit , to near what I was on with bt a few days ago,
I use a netgear router, logs tell me one reset in all , so far,
what router you peeps using ?
Re: Slow Fibre Speeds
20-03-2017 10:43 PM
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I had an email from them today saying my prospective speeds were 13.5-19.6 and my actual speed is 11.1. Well, I knew that !! However, ni apology or no explanation as to why I got that speed under the John Lewis umbrella but not under theirs !!
Lynda~
Re: Slow Fibre Speeds
20-03-2017 11:18 PM
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Hi Lynda
short ish story, when I was using bt`s home hub 5 , speed kept dropping, looking in the hub stats
showed lots of disconnects / reconnects over a few days , I loose web , hub connects to some bt computer system ,
disconnect , reconnect me to web,
me thinks ,
the system in my exchange will think that there`s a connection prob and will slow the speed ,
to correct it ( DLM ) will kick in
google came in handy, got my own router & speed went back up over time, happy days,
plusnet router from what I`ve read on the web is pretty much a hh5,
suggest check your log stats, and google what you find,,
Re: Slow Fibre Speeds
20-03-2017 11:25 PM
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What does hh5 mean, too ?
You think perhaps I'd be better off using the John Lewis router where I had double the speed pretty much ?
If you use a different router I assume you use the password ON the router itself ? I've always used the ones I'm sent as a rule .
Thanks, apologies for my ignorance !!
Lynda~
Re: Slow Fibre Speeds
20-03-2017 11:46 PM
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I joined 6 march ,
hh5 = bt home hub 5
I`m no expert , wish I was !! but I get by sort off,
re hub stats ,search this site for info, I stopped using bt router a few years ago, forget how to get the stats,
router set up specs, use what plusnet sent you, that's what I did , on my own router,
Re: Slow Fibre Speeds
20-03-2017 11:51 PM
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try to avoid disconnecting your router to many times or the system will think you will have a connection prob & will slow the speed ,
Re: Slow Fibre Speeds
20-03-2017 11:54 PM
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Lynda~
Re: Slow Fibre Speeds
21-03-2017 12:09 AM
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no prob, hope it all works out for you, best of British or do I say best of Yorkshire !!! good night...............
Re: Slow Fibre Speeds
21-03-2017 8:44 AM
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Once DLM kicks in won't it leave your sync speed where it is (i.e. lower)? Therefore changing your router won't actually make any difference as DLM won't take into account how much 'better' it is and re-assess the speed upwards?
Re: Slow Fibre Speeds
21-03-2017 3:43 PM
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Thanks for the reply but I'm not au fait with all these acronyms, I have to say. What does DLM mean, please ? I don't really understand your reply aside from the fact changing my router back won't help !!
I just don't get it. Same line, same supplier, half the speed. How CAN that happen ?
Lynda~
Re: Slow Fibre Speeds
22-03-2017 8:50 AM
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DLM stands for Dynamic Line Management. It is a technology used for fibre connections from BT exchanges, to cabinets and ultimately to your house to keep the line stable by limiting speed if necessary. My understanding is that if it restricts your speed because DLM believes your connection isn't stable, it won't attempt to increase the speed again without an OpenReach engineer carrying out a reset at the exchange/cabinet. And that can be difficult to make happen.
I'm no expert and would love to be wrong, hopefully someone can clarify.
Your original point is perfectly valid, your speed should be consistent no matter who the ISP is but in my experience it doesn't work out like that!
Re: Slow Fibre Speeds
22-03-2017 4:19 PM
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Thankyou for the explanation, CJ. Let's hope that if you are correct then Plusnet can resolve it since I don't think it's good enough.
Lynda~#
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