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Slow Fibre

GerJ11
Newbie
Posts: 8
Registered: ‎21-03-2017

Slow Fibre

Hello, I am new to Plusnet, and so far finding it useless! Although I am still in the '10 day' period where by my speeds are expected to change I have not once received the speeds I was quoted. And to make matters even worse around 10pm onwards I am getting 0.01mbps!!!

 

This means to access any internet I have to go on 4G, which costs money! Anyone have any such experiences? Or know what I can do. Because I'm sure there is a period in which I can cancel the contract.

Not a great start Plusnet!

2 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Slow Fibre

Hi , first of all there is no 10 day period the FTTC will find its best speed within 48 hours .

What speeds were you told to expect ?

Are you using wired or Wifi ?

a fault can be reported here, log in reqd https://portal.plus.net/apps/kbdfaults

and hopefully one of PN staff here will have a look Thumbs Up

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GerJ11
Newbie
Posts: 8
Registered: ‎21-03-2017

Re: Slow Fibre

Thanks. I was told 65mbps. But has only been up there once. Have been getting 10-18 and at worst 0.01mbps.

I have just logged a fault. Thanks ever so much for your support!!