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Reset

col6
Dabbler
Posts: 14
Registered: 17-04-2016

Reset

Hi Plusnet my speed has dropped from 75mb to 28mb again this will be due to stop start of router 

 

can you sort me out thanks ? 

3 REPLIES
Community Veteran
Posts: 4,976
Thanks: 375
Fixes: 16
Registered: 10-06-2010

Re: Reset

How many times did you reboot your router to manage that?

As far as I know, the FTTC DLM cannot be reset without an engineer visit.

Can you post the line stats from your modem/router?

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Reset

I'm afraid we can't reset profiles on a fibre line, however looking at your connection it's back in sync at a higher speed again. Are you still having issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
col6
Dabbler
Posts: 14
Registered: 17-04-2016

Re: Reset

All sorted now thank you not sure what it was just fixed itself ,,,,, Feedback for Plusnet your customer service is second to non keep up the great work guys Brilliant .