cancel
Showing results for 
Search instead for 
Did you mean: 

Repeated broadband drop outs.

FIXED
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Repeated broadband drop outs.

I've had several dropouts of my main line (.203) this morning, can someone like @bobpullen or @Chris please post a radius log graph for the last 7 days please.

13 REPLIES
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

Is this too much to ask?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Repeated broadband drop outs.

Yes Obviously Staff are Busy with Black friday  Cheap sales Cheesy

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Repeated broadband drop outs.

Yup , still no input from PN 😕
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

I'm thinking that they're thinking that they can ignore it because a ticket's been raised and the line tweaked. I'd still like to see the graph. Maybe I should have stayed a Super User then I could have escalated the post myself! Wink

Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

Now, is this nothing more than a coincidence that I should get an email two minutes ago about Plusnet's 12 Black Friday Sale!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Repeated broadband drop outs.

HA HA HA Smiley  told you  @Mook

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

4 Days and no response! I wonder what have I done to deserve this? Or need I ask!

 

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Repeated broadband drop outs.

Showing 84 people online and 8 are staff

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Repeated broadband drop outs.

Sorry Mook, we've not been intentionally ignoring you and I'm also sorry to see you're not a superuser anymore. I did wonder where you'd gone to. I've set myself a reminder to look into this when I'm back in the office on Wednesday.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

Thanks for the reply @Gandalf, I'm happy to wait until your return, assuming no one else supplies the graph in the meantime. If this hasn't been done by your return can you extend the graph to cover the last 14 days please.

The issue I was having hasn't reappeared since I called in and the CSA did what he did to the line so this may well be going nowhere. But I'd like to see the graph all the same please.

FWIW I called time on the Super User's because I simply didn't have the time to commit to it. I was at one point off the fora for two months due to having so many other things to do and only one pair of hands!

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Repeated broadband drop outs.

Fix

Hey Mook. Thanks for waiting.

Here's a graph for the past 30 days:

 

FWIW I called time on the Super User's because I simply didn't have the time to commit to it. I was at one point off the fora for two months due to having so many other things to do and only one pair of hands!

Yeah I do appreciate it's a big commitment. I'm glad to see you're still around here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Repeated broadband drop outs.

Ooh! The 23rd's ugly, but the reset appears to have done the trick, thanks for posting the graph @Gandalf, appreciated as always. I was called last night regarding this and I told the CSA to close the ticket as all appeared well, so here's hoping it lasts.

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,612
Thanks: 2,222
Fixes: 380
Registered: 21-04-2017

Re: Repeated broadband drop outs.

No problems Mook.

Fingers crossed it remains stable!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team