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Unlimited Fibre -Broken

ClaireAW
Newbie
Posts: 2
Registered: 28-11-2017

Unlimited Fibre -Broken

Hya,


We subscribe to the unlimited fibre package and were getting really decent speeds.  Now we have no dial tone at all on our line and the Line Speed Test says:

High-speed Broadband


Estimated line speed: There's no speed estimate currently held on your account. Current line speed: 7.9 Mb

 

Something aint right, what can we do?  Tried calling support to be told a 45 min queue time and lines close at 10pm.

 

Seems to have downgraded itself to non fibre.  Surprised it's working.  Router screenshot attached. 

Claire x

3 REPLIES
Browni
Seasoned Champion
Posts: 1,597
Thanks: 455
Fixes: 36
Registered: 02-03-2016

Re: Unlimited Fibre -Broken

If there's no dial tone that's obviously a fault so try this, it should report on your behalf.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
ClaireAW
Newbie
Posts: 2
Registered: 28-11-2017

Re: Unlimited Fibre -Broken

Thanks, will need to phone support as the only other option is a "chat now" button which is disabled.  Interestingly, when I now check my Post Code and House Number on the "fibre" rollout, says unavailable....I was the first in my cabinet to go live though, ages ago.

 

Claire.

Plusnet Help Team
Plusnet Help Team
Posts: 4,693
Thanks: 1,034
Fixes: 227
Registered: 21-04-2017

Re: Unlimited Fibre -Broken

Hi Claire.

Testing your line is showing your service to be on fibre still, but there seems to be a potential line fault.

I'll report this to Openreach and I'll send you an e-mail soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team