Reduced speed on fibre unlimited
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Re: Reduced speed on fibre unlimited
14-05-2021 6:02 PM - edited 14-05-2021 6:03 PM
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This tab in the fing app https://www.fing.com/images/uploads/news/2_(2).png
I.e. my router is better quality in the higher channels.
Re: Reduced speed on fibre unlimited
14-05-2021 6:28 PM
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Ah ok, I take it you still have the wifi set to smart wifi, or what ever it is called.
You can change that setting, and select the good channels if the others are not being reported as good - any wifi analyser will show which are least congested.
Re: Reduced speed on fibre unlimited
19-05-2021 5:25 PM
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Speed had settled down to 36 down but only 1.5 up. I noticed that the speeds went back up to maximum whenever the engineer had switched off the router for a while. I had assumed that was a fault with the previous router, but out of curiosity I switched off the new one for a minute just now, back up tested and surprisingly I am now getting the full 10MB up through wifi.
Re: Reduced speed on fibre unlimited
19-05-2021 5:55 PM
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Hi as i mentioned before...this is I think not uncommon and a system response to an issue with the line. I had a (relatively mild) earthing problem which took a while to be diagnosed and this followed being told by the engineer it was my dsl cable!!! Like you as router rebooted, levels came up.
Common source for this I understand is in the local green phone cabinets where a mountain of cables can deteriorate and cause issues...get the cabinet checked!!
Good luck.
Re: Reduced speed on fibre unlimited
20-05-2021 10:31 AM - edited 20-05-2021 10:32 AM
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Hi Steve, I think the issues are just intermittent as we're still detecting a line fault we'd need to arrange an engineer visit to resolve. I've attached a copy of our testing below if you're interested:
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted BBEU] |
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1624 | ||||
Description | Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. | ||||
Main Fault Location | CA | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 9.5 Mbps | ||||
Appointment Required | Y | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Detected | ||||
Radio Frequency Ingress | Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 463.2 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Very Good | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-35M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission High | ||||
Time Stamp | 2021-05-07T10:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 34.2 Mbps | 39.9 Mbps | 39.2 Mbps |
Up Stream Line Rate | 0.4 Mbps | 10.0 Mbps | 3.9 Mbps |
Up Time | 411.0 Sec | 900.0 Sec | 897.2 Sec |
Retrains | 0.0 | 8.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2021-05-20T09:00:38Z | 2021-05-20T09:15:38Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Can you respond to the ticket 214459509 with when you'd be free for an engineer visit to investigate further?
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