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Reduced speed on fibre unlimited

FIXED
stevehs
Grafter
Posts: 28
Thanks: 1
Fixes: 3
Registered: ‎06-04-2019

Re: Reduced speed on fibre unlimited

This tab in the fing app https://www.fing.com/images/uploads/news/2_(2).png

I.e. my router is better quality in the higher channels.

Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: Reduced speed on fibre unlimited

Ah ok, I take it you still have the wifi set to smart wifi, or what ever it is called.

You can change that setting, and select the good channels if the others are not being reported as good - any wifi analyser will show which are least congested.

stevehs
Grafter
Posts: 28
Thanks: 1
Fixes: 3
Registered: ‎06-04-2019

Re: Reduced speed on fibre unlimited

Speed had settled down to 36 down but only 1.5 up. I noticed that the speeds went back up to maximum whenever the engineer had switched off the router for a while. I had assumed that was a fault with the previous router, but out of curiosity I switched off the new one for a minute just now, back up tested and surprisingly I am now getting the full 10MB up through wifi.

rod37
Hooked
Posts: 6
Registered: ‎26-04-2017

Re: Reduced speed on fibre unlimited

Hi as i mentioned before...this is I think not uncommon and a system response to an issue with the line. I had a (relatively mild) earthing problem which took a while to be diagnosed and this followed being told by the engineer it was my dsl cable!!!  Like you as router rebooted, levels came up.

 

Common source for this I understand is in the local green phone cabinets where a mountain of cables can deteriorate and cause issues...get the cabinet checked!!

 

Good luck.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Reduced speed on fibre unlimited

Hi Steve, I think the issues are just intermittent as we're still detecting a line fault we'd need to arrange an engineer visit to resolve. I've attached a copy of our testing below if you're interested:

GEA Test Detail
Circuit ID NA Service ID [redacted BBEU]
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1624
Description Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.
Main Fault Location CA
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 9.5 Mbps
Appointment Required Y
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Radio Frequency Ingress Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Detected
Estimated Line Length In Metres 463.2
Upstream Rate Assessment Low
Downstream Rate Assessment Very Good
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-35M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission High
Time Stamp 2021-05-07T10:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 34.2 Mbps 39.9 Mbps 39.2 Mbps
Up Stream Line Rate 0.4 Mbps 10.0 Mbps 3.9 Mbps
Up Time 411.0 Sec 900.0 Sec 897.2 Sec
Retrains 0.0 8.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2021-05-20T09:00:38Z 2021-05-20T09:15:38Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Can you respond to the ticket 214459509 with when you'd be free for an engineer visit to investigate further? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet