Reduced speed on fibre unlimited

[#1]

This tab in the fing app https://www.fing.com/images/uploads/news/2_(2).png

I.e. my router is better quality in the higher channels.

[#2]

Ah ok, I take it you still have the wifi set to smart wifi, or what ever it is called.

You can change that setting, and select the good channels if the others are not being reported as good - any wifi analyser will show which are least congested.

[#3]

Speed had settled down to 36 down but only 1.5 up. I noticed that the speeds went back up to maximum whenever the engineer had switched off the router for a while. I had assumed that was a fault with the previous router, but out of curiosity I switched off the new one for a minute just now, back up tested and surprisingly I am now getting the full 10MB up through wifi.

[#4]

Hi as i mentioned before...this is I think not uncommon and a system response to an issue with the line. I had a (relatively mild) earthing problem which took a while to be diagnosed and this followed being told by the engineer it was my dsl cable!!!  Like you as router rebooted, levels came up.

Common source for this I understand is in the local green phone cabinets where a mountain of cables can deteriorate and cause issues...get the cabinet checked!!

Good luck.

[#5]

Hi Steve, I think the issues are just intermittent as we're still detecting a line fault we'd need to arrange an engineer visit to resolve. I've attached a copy of our testing below if you're interested:

GEA Test Detail
Circuit ID	NA	Service ID	[redacted BBEU]

Test Outcome	Fail
Test Outcome Code	GTC_FTTC_SERVICE_1624
Description	Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.
Main Fault Location	CA
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	9.5 Mbps
Appointment Required	Y
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Detected
Estimated Line Length In Metres	463.2
Upstream Rate Assessment	Low
Downstream Rate Assessment	Very Good
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-35M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission High
Time Stamp	2021-05-07T10:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	34.2 Mbps	39.9 Mbps	39.2 Mbps
Up Stream Line Rate	0.4 Mbps	10.0 Mbps	3.9 Mbps
Up Time	411.0 Sec	900.0 Sec	897.2 Sec
Retrains	0.0	8.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2021-05-20T09:00:38Z	2021-05-20T09:15:38Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Can you respond to the ticket 214459509 with when you'd be free for an engineer visit to investigate further?