Problems with Fibre connection speed
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Problems with Fibre connection speed
22-06-2020 9:27 PM
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Speed promised and paying for 64Mbps I am receiving 32Mbps, any ideas?
Re: Problems with Fibre connection speed
24-06-2020 2:54 PM
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Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net
Re: Problems with Fibre connection speed
24-06-2020 3:06 PM - edited 24-06-2020 3:07 PM
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If you log into the member centre and select "Broadband" from the "menu", what are the "your broadband" details showing???
E.g.
- Product: Unlimited Fibre Extra
- Estimated Download Range: 58 - 72Mbps
- Estimated Upload Range: 17 - 18Mbps
- Minimum Guaranteed Speed: 53.5Mbps
- Current Line Speed (Download): 62.8Mbps
Re: Problems with Fibre connection speed
24-06-2020 4:02 PM
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- Product: Unlimited Fibre Extra
- Estimated Download Range: 68 - 72Mbps
- Estimated Upload Range: 17 - 18Mbps
- Minimum Guaranteed Speed: 64Mbps
- Current Line Speed (Download): 33.6Mbps
Re: Problems with Fibre connection speed
24-06-2020 4:53 PM
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Thanks. Can you run the https://speedtest.btwholesale.com/ and go into additional diagnostics, select the FTTC box, enter tel no and note the resulting "Your Ip Proffile" info that's given at the end?
Re: Problems with Fibre connection speed
25-06-2020 4:20 PM
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Re: Problems with Fibre connection speed
01-07-2020 10:58 AM
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This is showing as a closed issue yet I have not closed can it be reopened as the problem is still a problem, paying for 64Mbps but getting 30's Mbps
Re: Problems with Fibre connection speed
03-07-2020 3:43 PM
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Hi @marksmithy,
Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
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