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Ping all over the place

sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Ping all over the place

I've just switched to plusnet from BT Infinity 2, my speed and everything is fine and my ping is low at times however it fluctuates a lot.
Pinging bbc.co.uk 5 times I see varations from 17ms to 70ms and playing CSGO my ping also fluctuates by about 30ms.
Any ideas?
12 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Ping all over the place

Are you using a wired or wireless connection?
I've just tested your line and it's detecting a potential issue in the local network, can you run through the troubleshooter here so we can do some more testing? https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

The troubleshooter wasn't very relevant to my issue but I've went through it anyway.
By a potential issue in the local network what do you mean?
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Ping all over the place

Probably referring to the 'last mile' from the exchange to your premises.
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

I've suspected for a while now that there's been an issue with my line.
I get a lot of errors on the line no matter what device I use, what cables I use or even a new faceplate. An engineer came out last year when I complained at BT for a similar issue and couldn't find anything wrong...
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Ping all over the place

As in FEC errors?
Have you tried doing the Quiet Line Test? Call 17070 option 2 and check for any noise on the line. It should be completely silent.
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

Line is perfectly quiet.
I've checked the stats on my HG612 and for 9 days uptime I have very low error count, not sure those are FEC errors though, think it was CRC.
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Ping all over the place

Sorry if I missed it, but are you wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

Wired
Engineer came out and said the line was perfect.
A friend on sky fibre gets consistent low 20ms pings on CSGO whereas mine can sometimes be 30ms higher.
I tried changing the gateway I was connected to and it helped for a bit before my pings climbed back to the usual level again...
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

Something is majorly wrong, I'm now getting rubberbanding effect in games where character will stutter forwards and backwards.
Here's my pingtest result....
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Ping all over the place

Our testing isn't showing any issues although you are maxing out your upload on a regular basis.
Have you made sure there's nothing running in the background when your carrying out a speedtest?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

The only time I max out my upload is when uploading files for work.
Nothing was uploading when I ran that pingtest yesterday, nothing that I'm aware of anyway.
Still getting the same results today.
sspen63
Dabbler
Posts: 20
Registered: 12-06-2015

Re: Ping all over the place

As you can see my TBB chart is a joke, gaming is a laggy mess.