PPoE timeouts
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PPoE timeouts
09-11-2018 7:31 AM
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So I've just recently switched to a Fritzbox 7390 and it was stable. Now I've been getting loads of PPoE timeouts, speed hasn't dropped.
I've followed the guides, so settings are correct. I'm also running the master socket to try and rule out any problems.
Any suggestions?
Thanks
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Re: PPoE timeouts
09-11-2018 8:17 AM
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06:59:37
PPPoE error: Timeout. [2 messages since 09.11.18 06:59:23]
09.11.18
06:59:17
DSL is available (DSL synchronization exists with 68658/19995 kbit/s).
09.11.18
06:58:49
DSL synchronization starting (training).
09.11.18
06:58:45
Timeout during PPP negotiation.
09.11.18
06:58:44
Internet connection cleared.
09.11.18
06:58:40
DSL not responding (no DSL synchronization).
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Re: PPoE timeouts
09-11-2018 11:50 AM - edited 09-11-2018 11:50 AM
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Re: PPoE timeouts
09-11-2018 5:24 PM - edited 09-11-2018 5:28 PM
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Hi @etdsaunders,
As requested I've run some testing on both the broadband and phone components of your service and found the below:
09-11-2018 17:19:18 |
Circuit Information
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RAG Status
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Button Bar
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Decision
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On the back of these results I've raised a fault with Openreach and we're being given an estimated response time of 13/11/2018 by 23:59.
Please bear in mind that this is an estimate and subject to potential delay but in the same vein could be repaired earlier.
If you need anything in the meantime, please don't hesitate to get back in touch.
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