PPoE timeouts

[#1]

Good morning,
So I've just recently switched to a Fritzbox 7390 and it was stable. Now I've been getting loads of PPoE timeouts, speed hasn't dropped.

I've followed the guides, so settings are correct. I'm also running the master socket to try and rule out any problems.
Any suggestions?

Thanks

[#2]

09.11.18
06:59:37
PPPoE error: Timeout. [2 messages since 09.11.18 06:59:23]
09.11.18
06:59:17
DSL is available (DSL synchronization exists with 68658/19995 kbit/s).
09.11.18
06:58:49
DSL synchronization starting (training).
09.11.18
06:58:45
Timeout during PPP negotiation.
09.11.18
06:58:44
Internet connection cleared.
09.11.18
06:58:40
DSL not responding (no DSL synchronization).

[#3]

Any chance staff could have a peak at my line? 🤔

[#4]

Hi @etdsaunders,

As requested I've run some testing on both the broadband and phone components of your service and found the below:

09-11-2018 17:19:18

Circuit Information Circuit ID: NA Service ID: <REDACTED FOR SECURITY> Current BRAS Profile (CVLAN Rate): 75436 Product Info: FTTC Provisioned BRAS Profile: adsl35000 Profile Info: NA

RAG Status Overall RAG Line Status Customer Premises Access Network BTW Network Service Provider Network

Button Bar Working No Result Pass End User logged in but not pingable Fail   Pass Pass

Decision Problem Explanation: [OD502] OR test has failed and Appointment Not Required. Resolution/Recommendation: Please report fault to BTW for OR investigation.

On the back of these results I've raised a fault with Openreach and we're being given an estimated response time of 13/11/2018 by 23:59.

Please bear in mind that this is an estimate and subject to potential delay but in the same vein could be repaired earlier.

If you need anything in the meantime, please don't hesitate to get back in touch.