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New fiberconnection

dvigelis
Dabbler
Posts: 16
Registered: 26-06-2017

New fiberconnection

Hello

 

When i was ordering unlimited fiber from Plusnet i was guaranteed line speed 21-25  Mbps, my fiber was connected today but downstream on my router shows only 15Mbps, i had 17 mbps on talktalk standard broadband. Tried to reset router, would it change in next 10 days?

8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New fiberconnection

quick check - what upstream does the router show as it is possible that you aren't actually on fibre

dvigelis
Dabbler
Posts: 16
Registered: 26-06-2017

Re: New fiberconnection

speed.pngI added picture for speeds

 

 

 

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New fiberconnection

so you are on fibre and it isn't good

what does this say for Downstream Handback Threshold http://www.dslchecker.bt.com/

 

dvigelis
Dabbler
Posts: 16
Registered: 26-06-2017

Re: New fiberconnection

Doesn't showing much. don`t understand anything here

large.png

Moderator's note by Mike (Mav): Personal information removed from a public forum.

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New fiberconnection

I can answer that - the BT database still thinks that you are on TalkTalk so doesn't give the proper answer

 

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: New fiberconnection

Checking the estimates for your line now shows:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 27.3 20.3 3.4 1.6 18.9 Available -- -- -- --

 

And your router is currently connected at:

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 15.3 Mbps
Upstream Speed 1.9 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 1485.2
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-06-26T12:15:00

 

So that's below the estimates for your line.

 

I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dvigelis
Dabbler
Posts: 16
Registered: 26-06-2017

Re: New fiberconnection

Ok i will do it, thank you very much,

dvigelis
Dabbler
Posts: 16
Registered: 26-06-2017

Re: New fiberconnection

Fault founded. Don`t understand how but line cable supplied with plus.net router was faulty. changed cable and speed increased. Not cosmic but already better. 

  Thanks for trying to help.

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