New fiberconnection

[#1]

Hello

When i was ordering unlimited fiber from Plusnet i was guaranteed line speed 21-25  Mbps, my fiber was connected today but downstream on my router shows only 15Mbps, i had 17 mbps on talktalk standard broadband. Tried to reset router, would it change in next 10 days?

[#2]

quick check - what upstream does the router show as it is possible that you aren't actually on fibre

[#3]

I added picture for speeds

[#4]

so you are on fibre and it isn't good

what does this say for Downstream Handback Threshold http://www.dslchecker.bt.com/

[#5]

Doesn't showing much. don`t understand anything here

Moderator's note by Mike (Mav): Personal information removed from a public forum.

[#6]

I can answer that - the BT database still thinks that you are on TalkTalk so doesn't give the proper answer

[#7]

Checking the estimates for your line now shows:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	27.3	20.3	3.4	1.6	18.9	Available	--	--	--	--

And your router is currently connected at:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	15.3 Mbps
Upstream Speed	1.9 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	1485.2
Upstream Rate Assessment	Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off
Time Stamp	2017-06-26T12:15:00

So that's below the estimates for your line.

I'd advise getting this reported to us as a fault at https://faults.plus.net

[#8]

Ok i will do it, thank you very much,

[#9]

Fault founded. Don`t understand how but line cable supplied with plus.net router was faulty. changed cable and speed increased. Not cosmic but already better. 

  Thanks for trying to help.