New connection today
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13-05-2021 10:57 AM
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Fixed! Go to the fix.
Re: New connection today
13-05-2021 11:09 AM
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@Alan54 Plug the router into the BT socket - the NTL one is a dead duck.
It may be an idea, though, not to do that until you are advised the Fibre connection is 'live'.
Re: New connection today
13-05-2021 11:20 AM
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Re: New connection today
13-05-2021 11:21 AM
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Should be, yes.
Re: New connection today
13-05-2021 11:22 AM
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Re: New connection today
14-05-2021 8:12 AM
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Re: New connection today
14-05-2021 8:14 AM
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Have you had confirmation that the service is available?
Re: New connection today
14-05-2021 8:18 AM
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Re: New connection today
14-05-2021 8:21 AM
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Two suggestions: What username and password is the router showing? try ringing PN and ask them what the situation is.
Re: New connection today
14-05-2021 8:24 AM
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Re: New connection today
14-05-2021 8:26 AM
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Try reconfiguring the Hub6 - details are on the 'My Router' board.
Re: New connection today
14-05-2021 8:55 AM
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Re: New connection today
14-05-2021 11:00 AM
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Or, if you received a Plusnet Hub One, why not try plugging that in and entering your details? If it does connect, then there's somehing amiss with the BT Hub?
14-05-2021 11:11 AM
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Everything sorted now. Connection is up and running. Thanks for all help.
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