New Customer - no broadband

[#1]

This is now the longest period since 1995 (It was a dial-up service called Meganet, and the owner came out personally to sort any problems) that I have had no internet service to my house. Since the engineer came out yesterday to unsuccessfully fix the problem my next door neighbour has lost her internet service. Coincidence?
I guess there was no result from checking this afternoon? Please let me know what you found out even if it was nothing. Thanks

[#2]

I've just updated the fault ticket for you now.

[#3]

Thank you. I just got a text asking for three timeslots for an engineer visit, so we are making some progress.    Hopefully after a third visit it will be sorted. Who knew that it would be so complicated to change from ADSL to fibre?!

[#4]

I'm just booking the appointment fore you now.

[#5]

Surprisingly an engineer arrived today with 10 minutes notice and spent all afternoon toing and froing. He seems to have stabilised the DSL light now by changing lines from the cabinet, but finds that as soon as he plugs in the router it knocks out the DSL light - so the latest problem could be either the router or it's power supply. Hopefully we are now getting closer to a solution, but it does mean that I need a new router and power supply. It looks like I am heading towards another internet free weekend.   

[#6]

Not heard that one before.
Is the router connected properly to the modem?
I've ordered a replacement to be on the safe side.

[#7]

Thank you Matthew. Yes. I have checked and rechecked it many times. The good news is that when the router is switched off while connected, or disconnected entirely, the modem DSL light remains stable (it didn't before). However, as soon as the router is turned on and connected the modem light goes off and then blinks constantly. If it turns out not to be the router or its power supply then I just don't know what will be done - and neither, it seems, do Openreach or PlusNet.

[#8]

* deleted. *

[#9]

The good news is that the replacement router was dispatched last night.
I'm hoping you should get it in the next couple of days.

[#10]

If you haven't done so already you can connect one PC direct to the modem. See http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...

[#11]

Thank you for keeping me updated Matthew  Cheers Spoon Whittler.  I will try that later - really hoping it works.

[#12]

Quote from: R1chard99

Cheers Spoon Whittler.  I will try that later - really hoping it works.

Do be aware that you will be connecting your computer directly to the internet. There's going to be nothing between you and the big, bad, world except your computer's firewall. Even if your normal router doesn't advertise any firewall capabilities at least when you go via it you benefit from the protection inherent in NAT.
https://www.grc.com/nat/nat.htm
That doesn't mean it's a really dangerous thing to do but personally I'd only do it for as long as I had to then I'd disconnect.

[#13]

Thank you for the warning Andrue. Duly noted! I just followed the advice about connecting directly. Yippeee!! It works!    Such a relief to know that all I need now is a working router.

[#14]

Great news! The replacement router has arrived and I am now connected at home! 10 days late, but these things happen.
Thank you Matthew Wheeler for chasing things up and good communications about what was happening - after wondering whether I had done the right thing switching to PlusNet, I now know I did the right thing. I dread to think how TT would have done!
Thanks again Matthew! 

[#15]

Fantastic!
Glad to hear you're finally up and running.