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Not received router

madka
Newbie
Posts: 4
Registered: ‎21-11-2015

Not received router

Engineer coming on Monday to install fibre and just realized I havent got my new router. Do they bring it?
7 REPLIES
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Not received router

As it currently stands the engineer should bring the modem, Plusnet should have sent you the router.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Not received router

From looking at your account you didn't ask for one?
If you're wanting to take one of our routers you'd have to contact us and pay postage and packaging.
Alternatively there's nothing stopping you getting a 3rd party router.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
madka
Newbie
Posts: 4
Registered: ‎21-11-2015

Re: Not received router

thanks for replies
I was offered a router and the postage was waived. I am upgrading so it was part of the package.
This is in my email from Plusnet
'I have waived postage and packaging of your new wireless N router'
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Not received router

I'll have to listen to the call as the agent hasn't put that on your account.
Leave it with me.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
madka
Newbie
Posts: 4
Registered: ‎21-11-2015

Re: Not received router

Been speaking to an advisor in the meantime and I have to let appointment on Monday go down as a missed one. To ignore any email regarding missed appointment fees and wait for you to rebook and send me a router.So might have to wait several more weeks to get a broadband service I can stream with.
Any chance that you can upgrade my router to a Hub(?) please  for all this inconvenience?
Thanks for your speed in replying and trying to sort things out.
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Not received router

I wouldn't be able to send you one of the new hubs I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
madka
Newbie
Posts: 4
Registered: ‎21-11-2015

Re: Not received router

Well worth an ask  Cry