My speeds have not gone up? Help
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My speeds have not gone up? Help
26-05-2016 10:21 AM
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Hi people,
Got this e-mail yesterday:
When you signed up for Plusnet Broadband, we gave you an estimated line speed. Now that your broadband has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison. | ||||
So I did a speed test and nothing has changed. I'm still getting 12.5 download and 1.1 upload. In the router settings it still says in the connection part that it's 13.17 download and 1.17 upload on the router.
Can someone point me in a direction of what speeds to expect Thanks |
Re: My speeds have not gone up? Help
26-05-2016 11:25 AM
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Sync Status | In Sync |
Downstream Speed | 13.5 Mbps |
Upstream Speed | 1.2 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue |
Testing the phone line directly is showing as no fault found. Is there any noise or crackling on the line at all?
Re: My speeds have not gone up? Help
26-05-2016 11:47 AM
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Thanks for the reply Chris.
The phone is fine. It was just the e-mail I was wondering about saying current line speed is 37 mb speed? Does that mean I should be getting that speed or not?
Re: My speeds have not gone up? Help
26-05-2016 11:54 AM
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No, you should be getting within the estimates. That figure will update to match the profile on your line but can take a little time.
Re: My speeds have not gone up? Help
26-05-2016 11:55 AM
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Ah right, Thanks again Chris.
Close thread now
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