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New User-Line speed Also dropped to 21Mb

portreath75
Newbie
Posts: 3
Registered: 08-04-2016

New User-Line speed Also dropped to 21Mb

Hi have posted here https://community.plus.net/t5/Fibre-Broadband/line-speed-dropped-to-21-Mb/m-p/1337778#M39297 but think I really should've started own thread so........

My line speed has dropped to 21Mb as stated,in the previous post I noticed the solution from Chris Parr was a Plusnet Profile Mismatch,is it possible the same has happened to my line?
Could this be checked and corrected if so

Thanks

max attainable 13763/51633
data rate 39993
snr14.4/9.7
att 19.2/17.7

2 REPLIES
Moderator
Moderator
Posts: 26,528
Thanks: 1,527
Fixes: 98
Registered: 14-04-2007

Re: New User-Line speed Also dropped to 21Mb

Moderators Note

Thread locked in favour of linked post with PN reply.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 13,320
Thanks: 222
Fixes: 65
Registered: 27-04-2007

Re: New User-Line speed Also dropped to 21Mb

Hi there,

 

I've just looked into this and the speed profile is set correctly so it doesn't appear to be due to the same issue.

 

Were you connecting over WiFi when you observed the 21mb result?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team