Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
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- Re: Moved to Fibre Extra from Unlimited Fibre, not...
17-01-2017 6:49 PM - edited 17-01-2017 6:50 PM
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I recently moved from the Unlimited Fibre package to the Fibre Extra package as I realised that I could get a better performance out of the line (Plus a better upload speed is needed) but after it's been changed over today, nothing appears to have changed. The data rate is still the same as it was in the previous package.
I'm wondering if this has something to do with me ordering the package while the address details were wrong when I ordered it (The details have now been fixed) Now the correct details have been updated to my account, regardless my estimated speed should still suggest a major change in both my upload and download speed.
- 66Mb - 80Mb download speed (estimated)
- 19Mb - 20Mb upload speed (estimated)
1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ61806167 |
3. Firmware version: | Software version 4.7.5.1.83.8.226 Last updated 04/10/16 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 00:05:54 |
6. Data rate: | 1999 / 39993 |
7. Maximum data rate: | 22796 / 77496 |
8. Noise margin: | 22.3 / 17.3 |
9. Line attenuation: | 19.6 / 15.9 |
10. Signal attenuation: | 20.1 / 15.9 |
11. Data sent/received: | 0.7 MB / 0.5 MB |
12. Broadband username: | |
13. 2.4 GHz Wireless network/SSID: | PLUSNET-NSK3 |
14. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 144 Mb/s)) |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
17. 5 GHz Wireless network/SSID: | PLUSNET-NSK3 |
18. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
21. Firewall: | Default |
22. MAC Address: | 90:4d:4a:03:cf:28 |
23. Modulation: | G.993.2 Annex B |
24. Software variant: | AA |
25. Boot loader: | 1.0.0 |
Fixed! Go to the fix.
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
17-01-2017 7:14 PM
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What does it say here for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
Log in required and don't post your phone number.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
17-01-2017 7:16 PM
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When did you upgrade, and when is your billing date? These upgrades tend to happen on your billing date to keep it simple.
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
17-01-2017 8:28 PM
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I don't think you have been upgraded today as your line has both the upstream and downstream speed set to the 40/2 limits. The speed limit at Plusnet would affect only the downstream not the upstream rate. (Plus unless you have a static IP address or are still on the old network, then the speed limit is not applicable)
6. Data rate: 1999 / 39993 7. Maximum data rate: 22796 / 77496
Your router is sync'ing at 77/22 though so you will get a decent speed once the work has been done.
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
17-01-2017 11:00 PM
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@Strat wrote:
What does it say here for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
Log in required and don't post your phone number.
- Telephone number:
- ----------------
- Phone exchange:
- ----------------
- Estimated line speed:
- 80Mb (This may vary between 66.4Mb and 80Mb) - Checked on 2017-01-17 18:48:01
- Current line speed:
- 80 Mb
@Mustrum wrote:
When did you upgrade, and when is your billing date? These upgrades tend to happen on your billing date to keep it simple.
Upgraded at 16th and the billing data is 24th this month.
@SpendLessTime wrote:
I don't think you have been upgraded today as your line has both the upstream and downstream speed set to the 40/2 limits. The speed limit at Plusnet would affect only the downstream not the upstream rate. (Plus unless you have a static IP address or are still on the old network, then the speed limit is not applicable)
6. Data rate: 1999 / 39993 7. Maximum data rate: 22796 / 77496Your router is sync'ing at 77/22 though so you will get a decent speed once the work has been done.
Fair enough though isn't the upload speed limited to 2mbps in the Unlimited Fibre package anyways?
18-01-2017 8:28 AM
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Hello @ExtremeZero
I'm really sorry to hear that you're having issues with your speed. I'm testing your broadband and your router is still in sync at 40/2. It appears the modify order we placed to 80/20 didn't go through as expected.
I'm now placing it again myself and this will complete tomorrow.
Apologies for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
19-01-2017 4:11 AM
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Thank you. The data rate is now what it should be.
6. Data rate: | 19999 / 77711 |
7. Maximum data rate: | 23589 / 77892 |
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
19-01-2017 6:49 AM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Moved to Fibre Extra from Unlimited Fibre, nothing has changed Upload/Download speedwise.
on 09-03-2017 10:58 PM - last edited on 09-03-2017 11:25 PM by Mav
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I have the same issue although my UL is faster my DL has hardly changed.
User Name [Removed]
Phone exchange:MULBARTON
Estimated line speed:80Mb (This may vary between 66.6Mb and 80Mb) - Checked on 2017-03-02 11:46:23
Current line speed:47 Mb
Thanks
Moderator's note by Mike (Mav): Username removed from a public forum to an area that staff can see.
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